JOB TITLE

 

SALESPERSON

NATURE OF JOB

FULL TIME

INDUSTRY

LOGISTICS

SALARY

KSHS. 40,000 – 45,000

JOB LOCATION

NGONG ROAD

 

DUTIES AND RESPONSIBILITIES

Lead Generation and Business Development:

  • Actively prospect new clients by researching and identifying potential leads in the moving industry, including both individuals and corporate clients.
  • Develop and maintain a healthy pipeline of leads through various channels, including cold calling, email campaigns, referrals, and networking.
  • Engage with potential clients to introduce the company’s moving services and demonstrate their value to clients' logistics needs.

Client Relationship Management:

  • Cultivate and maintain strong, long-term relationships with existing and new clients, ensuring customer satisfaction and repeat business.
  • Serve as the primary point of contact for clients, addressing any queries, concerns, or issues related to moving services.
  • Provide clients with updates on their moving status, follow up after service delivery, and ensure all needs are met.

Sales Presentations and Negotiations:

  • Conduct professional sales presentations to potential clients, showcasing the company’s services and tailoring solutions to meet client needs.
  • Negotiate service contracts, terms, and prices with clients to achieve mutually beneficial agreements while ensuring profitability for the company.
  • Develop customized quotes for clients based on specific moving requirements, volume, and any special needs (e.g., fragile items, timing).

Sales Target Achievement:

  • Meet and exceed monthly, quarterly, and annual sales targets as set by management, ensuring the achievement of company revenue goals.
  • Track individual sales progress and report regularly to the sales manager or leadership team on achievements, challenges, and strategies to meet targets.
  • Focus on both new client acquisition and retention, identifying opportunities for upselling and cross-selling services.

Market Research and Competitor Analysis:

  • Conduct market research to stay up-to-date with industry trends, customer needs, and competitor offerings.
  • Identify and target new market segments and emerging customer needs to expand business opportunities.
  • Monitor competitor pricing and services to adjust sales strategies accordingly and ensure the company remains competitive.

Customer Needs Assessment:

  • Assess client needs thoroughly, including the size, scope, and complexity of the move, to offer the most appropriate solutions.
  • Recommend additional services, such as packing, temporary storage, or specialized transportation, based on customer requirements.
  • Work with the operations team to ensure client expectations are aligned with operational capabilities.

Sales Administration and Reporting:

  • Maintain accurate and up-to-date records of all sales activities, client interactions, and status of leads using CRM software.
  • Generate and submit sales reports regularly, providing insights into sales performance, customer feedback, and areas for improvement.
  • Ensure all contracts and agreements are properly documented, signed, and processed in a timely manner.

Collaboration with Operations Team:

  • Coordinate closely with the operations team to ensure the seamless execution of client moves, ensuring that all requirements are met and that the service is delivered on time.
  • Address and resolve any issues that may arise during the move, working to ensure a smooth process and customer satisfaction.

Post-Sales Support:

  • Follow up with clients post-move to ensure satisfaction, gather feedback, and address any concerns that may arise after the service is provided.
  • Utilize client feedback to identify areas for improvement and enhance future customer experiences.

 

KEY REQUIREMENT SKILLS AND QUALIFICATION

  • Diploma/Degree in Business Administration, Marketing, or a related field.
  • Minimum of 3 years’ experience in sales, preferably within a moving company.
  • Excellent communication and negotiation skills.
  • Strong customer service orientation.
  • Self-motivated with a drive to achieve sales goals.
  • Ability to work both independently and as part of a team.
  • Proficient in Microsoft Office and CRM software.

 

HOW TO APPLY

  • If you meet the above qualifications, skills and experience press the Apply button.
  • Interviews will be carried out on a rolling basis until the position is filled.
  • Only the shortlisted candidates will be contacted.

APPLY