SALES ASSISTANT (FASHION)

DUTIES AND RESPONSIBILITIES

Customer Service & Sales Support

• Warmly welcome all walk-in customers and offer assistance based on their preferences and needs.
• Build rapport with customers to encourage repeat business and referrals.
• Provide tailored styling advice and outfit suggestions based on customer body types, preferences, and occasions.
• Educate customers about new arrivals, promotions, discounts, and loyalty programs.

Product Knowledge & Merchandising

• Maintain deep knowledge of all in-store products including materials, fits, pricing, and brand story.
• Keep displays attractive, clean, and aligned with brand merchandising guidelines.
• Monitor fast- and slow-moving products and provide feedback to the store manager.

Sales Performance

• Actively contribute to achieving daily, weekly, and monthly store sales targets.
• Use upselling and cross-selling techniques to increase basket size and add-on purchases.
• Support marketing campaigns by promoting store offers and encouraging customer participation.

Point of Sale (POS) Operations

• Process customer purchases accurately using the POS system (cash, mobile payments, card).
• Ensure correct tagging and pricing of all products.
• Handle returns and exchanges in line with company policy, ensuring customer satisfaction is maintained.

Stock & Inventory Support

• Assist in receiving, unpacking, and arranging new stock deliveries.
• Conduct periodic stock counts and assist in stock reconciliation.
• Report any damaged or missing items to the supervisor promptly.

Store Maintenance & Cleanliness

• Ensure the store floor, fitting rooms, and displays remain neat and presentable throughout the day.
• Follow opening and closing checklists to maintain operational readiness.

Customer Feedback & Relationship Management

• Collect and relay customer feedback to management for continuous improvement.
• Foster strong customer relationships to promote customer loyalty and repeat visits.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma in Sales and Marketing or a related field
• At least 1–2 years of experience working in a fashion outlet or retail store
• Strong communication and interpersonal skills
• Excellent customer service and problem-solving abilities
• Ability to work in a fast-paced retail environment
• A team player with a positive attitude and a strong work ethic
• Flexible to work weekends and holidays when required

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.