RETAIL STORES MANAGER (FASHION)

DUTIES AND RESPONSIBILITIES

Oversee Daily Store Operations

• Ensure the store opens and closes on time, maintaining a clean, organized, and welcoming shopping environment.
• Supervise and coordinate all daily activities, including staff scheduling, task assignments, and ensuring operational readiness.

Drive Sales and Achieve Targets

• Implement effective sales techniques and promotions to meet and exceed monthly sales targets.
• Analyze customer buying patterns and adjust product placement or sales tactics accordingly.
• Motivate the sales team to actively engage with clients and upsell where appropriate.

Lead and Manage Store Staff

• Recruit, train, and onboard new retail staff to align with the brand’s values and service standards.
• Conduct regular performance evaluations and provide coaching or disciplinary action as needed.
• Foster a team-oriented culture focused on high performance and excellent customer service.

Deliver Outstanding Customer Service

• Ensure every customer receives personalized attention, prompt service, and assistance in selecting suitable fashion items.
• Resolve customer issues quickly and professionally, maintaining a positive store reputation.
• Build and maintain relationships with loyal customers and high-value clients.

Inventory and Stock Control

• Monitor stock levels, anticipate restocking needs, and coordinate with suppliers for timely replenishment.
• Conduct regular stocktakes and audits to ensure accuracy and prevent stock loss.
• Manage back stock, arrange storage effectively, and minimize shrinkage through tight controls.

Merchandising and Store Presentation

• Ensure visual merchandising is aligned with brand identity and current fashion trends.
• Oversee the arrangement of displays, mannequins, and seasonal promotions to maximize customer interest and footfall.
• Keep shelves and racks neat, fully stocked, and visually appealing at all times.

Sales Reporting and Analysis

• Track daily, weekly, and monthly sales performance, identifying trends and areas for improvement.
• Submit detailed reports to senior management, including customer feedback, sales patterns, and staff performance.
• Use insights to plan future sales strategies and manage product assortment.

Compliance and Risk Management

• Ensure the store complies with all company policies, safety standards, and legal requirements.
• Manage petty cash, process refunds/exchanges per company procedures, and safeguard financial integrity.
• Enforce loss prevention strategies and conduct investigations when discrepancies arise.

Coordinate with Head Office and Suppliers

• Communicate regularly with the head office on stock issues, marketing campaigns, staffing, and performance updates.
• Liaise with local suppliers or delivery agents to ensure seamless stock flow and product availability

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Proven experience in retail store management, preferably in the fashion industry
• Strong background in sales and marketing with a track record of meeting or exceeding sales targets
• Excellent customer care and interpersonal skills
• Strong leadership and team management capabilities
• Hands-on experience in stock control and inventory management
• Knowledge of fashion trends and a passion for the retail fashion industry
• Ability to work under pressure and in a fast-paced retail environment
• Excellent communication and organizational skills

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.