CUSTOMER SERVICE/ SOCIAL MEDIA MARKETER

DUTIES AND RESPONSIBILITIES

Customer Service

• Respond promptly and professionally to customer inquiries via email, phone calls, and in-person.
• Address customer complaints and provide effective solutions, ensuring customer satisfaction.
• Maintain an updated customer database for efficient record-keeping and follow-ups.
• Handle order processing and coordinate deliveries where necessary.
• Provide accurate product information to customers and recommend suitable products based on their needs.
• Monitor customer feedback to provide actionable insights for improving products and services.

Social Media Marketing

• Develop, plan, and execute social media strategies aligned with the company’s goals.
• Manage and update the company's social media platforms (Instagram, Facebook, TikTok, etc.).
• Create engaging content such as posts, reels, and stories to promote the company’s beauty products.
• Respond to messages, comments, and inquiries from social media followers promptly and professionally.
• Conduct social media campaigns, including promotions, giveaways, and paid ads to drive customer engagement and sales.
• Monitor and report on the performance of social media campaigns and provide insights for improvement.
• Research social media trends and competitors to stay ahead in the beauty industry.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or Degree in Marketing, Communication, Public Relations, or a related field
• 2+ years of experience in customer service or social media management (experience in the beauty industry is an added advantage).
• Proven track record of running successful social media campaigns.
• Proficiency in social media platforms like Instagram, Facebook, TikTok, and analytics tools.
• Basic graphic design skills using tools like Canva, Photoshop, or similar tools.
• Familiarity with social media advertising platforms and strategies.

HOW TO APPLY

• If you meet the above qualifications, skills and experience press the Apply button.
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.

APPLY