CAMP MANAGER

DUTIES AND RESPONSIBILITIES

Operational Management:

Oversee the daily operations of the luxury tented camp, ensuring the highest levels of service and guest satisfaction.
Ensure that the camp runs efficiently in all areas, including housekeeping, food & beverage, guest services, and staff coordination.
Develop and implement operational policies, procedures, and standards in alignment with the company’s goals and industry best practices.
Supervise and manage all camp staff, including guides, chefs, housekeeping, maintenance, and front desk staff.

Guest Experience & Service Quality:

Ensure that guests have an exceptional and memorable experience, from arrival to departure.
Handle guest feedback, concerns, and complaints in a professional and timely manner, maintaining a high level of customer satisfaction.
Coordinate and oversee special guest requests, ensuring that all preferences are met.
Monitor and evaluate guest satisfaction through surveys and direct feedback.

Staff Management & Development:

Lead, mentor, and develop a team of staff members, fostering a positive work environment.
Conduct regular staff training, coaching, and performance evaluations.
Develop schedules and ensure adequate staffing levels for all operational functions.
Promote a culture of teamwork, excellence, and guest-first mentality across all departments.

Financial Management:

Prepare and manage the camp's budget, ensuring financial objectives are met, and operating costs are controlled.
Monitor and report on the camp’s financial performance, including income, expenses, and profitability.
Implement cost-saving measures while maintaining high-quality service levels.
Handle inventory management for supplies, equipment, and amenities, ensuring efficient usage.

Marketing & Promotion:

Assist in the development and execution of marketing strategies to attract high-end clientele to the camp.
Work with the marketing team to enhance the camp’s visibility and reputation through social media, advertising, and partnerships.
Manage relationships with travel agents, tour operators, and other business partners.
Help design and implement promotional packages and seasonal offers.

Health, Safety, and Environmental Management:

Ensure compliance with all health, safety, and environmental regulations and standards.
Implement and oversee security measures to protect guests, staff, and property.
Monitor the camp’s environmental impact and adopt sustainable practices wherever possible.
Manage emergency preparedness and response protocols.

Guest Activities & Experiences:

Collaborate with the guide team to ensure the smooth running of game drives, bush walks, and other activities.
Oversee the planning and execution of bespoke experiences for guests, such as cultural visits, private dinners, and wellness experiences.
Ensure that all activities are conducted in a safe, enjoyable, and educational manner.

Reporting & Communication:

Report regularly to the senior management team regarding camp performance, guest satisfaction, staff performance, and financial results.
Maintain clear and efficient communication with both internal teams and external stakeholders.
Prepare monthly operational reports, highlighting key achievements, challenges, and opportunities.

KEY REQUIREMENT SKILLS AND QUALIFICATION

Degree or Diploma in Marketing, Business Administration, Hospitality Management, or a related field
A minimum of 5 years of experience as a Lodge/Camp Manager, preferably in a luxury safari lodge or tented camp environment
Proven leadership and people management skills, with the ability to inspire and manage a diverse team.
A strong focus on delivering exceptional guest experiences, with an ability to handle high-net-worth clientele
Strong financial management skills, including budget preparation, expense control, and reporting
Knowledge of and respect for local culture and traditions, and the ability to work in a multicultural environment

HOW TO APPLY

If you meet the above qualifications, skills and experience press the Apply button.
Interviews will be carried out on a rolling basis until the position is filled.
Only the shortlisted candidates will be contacted.