JOB TITLE

 

OPERATIONS SUPERVISOR

NATURE OF JOB

FULL TIME

INDUSTRY

 

SALARY

KSHS.30,000

JOB LOCATION

MLOLONGO

 

DUTIES AND RESPONSIBILITIES

Supervision of Daily Operations:

  • Oversee all operational activities, ensuring that processes are running smoothly and efficiently.
  • Troubleshoot and resolve any operational issues that may arise, ensuring that disruptions are minimized.
  • Monitor workflow to ensure productivity targets and deadlines are met consistently.

Team Leadership and Management:

  • Lead and motivate a team of operational staff to achieve organizational goals.
  • Delegate tasks effectively and monitor performance, offering support where needed.
  • Provide guidance and training to staff, ensuring that they are well-equipped to perform their tasks and meet expectations.

Reporting and Analysis:

  • Prepare detailed daily, weekly, and monthly operational reports for management, highlighting key performance indicators (KPIs) and any challenges faced.
  • Provide actionable insights based on data analysis to help enhance the efficiency of business operations.

Process Improvement and Efficiency:

  • Identify opportunities to streamline processes, improve workflows, and optimize resource allocation to increase operational efficiency.
  • Collaborate with other departments to improve cross-functional processes and drive operational improvements.

Customer Service and Support:

  • Handle customer inquiries and complaints, ensuring timely and satisfactory resolution of any issues related to operations.
  • Maintain high levels of customer satisfaction by ensuring that operational processes align with customer expectations.

Inventory and Resource Management:

  • Oversee inventory control, ensuring that resources and materials are available when needed for operations.
  • Maintain accurate records of inventory, equipment, and supplies, and ensure that items are properly stored and managed.

Administrative Support:

  • Handle general administrative tasks, such as preparing and maintaining operational documentation, filing reports, and managing schedules.
  • Assist in the preparation of operational budgets, forecasts, and other financial documents.

Strategic Planning and Decision-Making:

  • Participate in the development of long-term operational strategies and goals.
  • Contribute to decision-making processes regarding improvements in systems, staffing, and operational activities.

KEY REQUIREMENT SKILLS AND QUALIFICATION

  • Degree or Diploma in Business Management or a related field
  • Minimum of 2 years of experience as an Administrator or Supervisor in a fast-paced environment
  • Strong leadership skills with the ability to manage and motivate a team
  • Excellent communication skills, both written and verbal
  • Good organizational skills and ability to multitask effectively
  • Proficiency in office software (e.g., Microsoft Office, Excel, etc.)
  • Problem-solving skills with the ability to think critically under pressure

 

HOW TO APPLY

  • If you meet the above qualifications, skills and experience share CV on

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  • Interviews will be carried out on a rolling basis until the position is filled.

Only the shortlisted candidates will be contacted.