OFFICE CLERK

DUTIES AND RESPONSIBILITIES

• Perform a wide range of administrative tasks such as filing, scanning, photocopying, and organizing paperwork to ensure smooth office operations.
• Ensure all office supplies are well-stocked, ordering new supplies as needed and managing inventory effectively.
• Organize and maintain physical and electronic files in a systematic manner for easy retrieval.
• Assist in managing office documents and correspondence, ensuring timely distribution and follow-up.
• Act as the first point of contact for customers, providing assistance both in person and over the phone or email in a friendly and professional manner.
• Address customer inquiries promptly and effectively, ensuring satisfaction with services or products.
• Respond to customer complaints, ensuring they are resolved in a timely and professional manner.
• Follow up with customers to ensure issues have been resolved, maintaining positive relationships with clients.
• Input and maintain accurate data in the company's systems, ensuring records are up-to-date and easily accessible.
• Process customer orders, requests, and inquiries, ensuring all relevant information is documented correctly.
• Prepare and manage customer documentation such as invoices, receipts, and delivery orders, ensuring compliance with company policies.
• Manage the scheduling of appointments, meetings, and other office activities, ensuring all parties involved are informed and prepared.
• Organize and facilitate meetings, including setting up agendas, taking meeting minutes, and following up on action items.
• Ensure the office environment is neat, organized, and conducive to productivity.
• Handle deliveries and manage the collection and distribution of mail and packages to the relevant departments or individuals.
• Prepare, format, and proofread reports, documents, presentations, and letters as needed by management and other departments.
• Maintain proper records of office transactions, ensuring accurate filing and compliance with company protocols.
• Assist in handling cash transactions, invoicing, and preparing receipts for customers.
• Support with the processing of commissions, ensuring accurate tracking of performance-based earnings.
• Provide general support to supervisors and colleagues in various administrative tasks, ensuring smooth workflow across the office.
• Assist in the preparation of marketing materials, promotional content, and other documents that support business operations.
• Handle sensitive customer information and internal documents with the utmost confidentiality.
• Ensure compliance with company policies, procedures, and relevant regulations related to administrative tasks and customer service.
• Undertake additional duties as required by management to support the operations of the office.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree or Diploma in any business-related field
• At least one year of experience in a similar position (office support, administrative, customer service)
• Excellent customer service and communication skills
• Strong organizational and multitasking abilities
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on

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• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.