MOTORBIKE DELIVERY RIDER

DUTIES AND RESPONSIBILITIES

Efficient and Timely Deliveries:

Safely and accurately deliver FMCG products to customers and retail outlets across Nairobi, Rongo, and the Mt. Kenya region.
Ensure timely deliveries within specified deadlines, adhering to daily and weekly route schedules.
Organize delivery routes and prioritize deliveries based on customer needs and geographical locations.

Route Planning and Navigation:

Utilize GPS or local knowledge to plan the most efficient delivery routes to minimize delays and fuel consumption.
Ensure proper knowledge and understanding of the geographical area, including major roads, shortcuts, and alternative routes.
Stay updated on road closures, construction zones, or traffic disruptions, adjusting routes as needed to maintain delivery schedules.

Customer Relations and Service:

Act as a professional representative of the company when interacting with customers, offering exceptional customer service and addressing any concerns promptly.
Maintain clear communication with customers regarding delivery times, delays, or issues, ensuring transparency and a positive customer experience.
Handle customer inquiries or concerns related to delivery, escalating complex issues to the management team.

Vehicle Maintenance and Safety:

Ensure the motorbike is in good working condition, performing routine checks such as oil levels, tire pressure, and brakes before and after each trip.
Report any mechanical issues or accidents to the supervisor promptly, ensuring that repairs are made quickly and minimizing downtime.
Maintain cleanliness and upkeep of the vehicle, ensuring it reflects the professional image of the company.
Adhere to all safety regulations, including wearing appropriate protective gear, and follow safe riding practices.

Documentation and Reporting:

Maintain accurate records of deliveries, including time of delivery, recipient’s signature, and any issues encountered during the process.
Complete daily reports detailing mileage, fuel consumption, maintenance requirements, and any customer feedback.
Document any problems or delivery issues (e.g., missed deliveries, damaged goods) and communicate them to management for resolution.

Compliance with Company Policies:

Follow all traffic laws and adhere to company policies regarding safe driving, vehicle maintenance, and delivery protocols.
Ensure compliance with health and safety regulations, including the safe handling and transportation of goods.
Abide by the company’s code of conduct and represent the brand professionally during all interactions with customers and other stakeholders.

Collaboration and Teamwork:

Work closely with the logistics and warehouse teams to ensure smooth coordination of deliveries.
Provide feedback to the management team regarding the efficiency of current delivery processes, suggesting areas for improvement.
Contribute to team efforts to improve service quality, customer satisfaction, and operational efficiency.

Problem Solving and Flexibility:

Handle unforeseen challenges such as road closures, weather-related delays, or traffic congestion efficiently to minimize disruptions.
Be adaptable to changes in the delivery schedule, new customer demands, or shifts in routes, ensuring that service standards are met despite challenges.
Resolve customer complaints or delivery issues in a calm and professional manner, seeking timely solutions.

KEY REQUIREMENT SKILLS AND QUALIFICATION

Minimum of 2 years as a distribution rider, specifically in FMCG or a fast-paced delivery environment
Valid motorbike driving license.
Ability to carry out physical tasks, including lifting and delivering products
Good verbal communication skills for effective customer interaction

HOW TO APPLY

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Only the shortlisted candidates will be contacted.