FRONT OFFICE ATTENDANT-HOTEL

DUTIES AND RESPONSIBILITIES

• Schedules and directs Front Office team members as needed.
• Greets, registers, assigns rooms to guests and inputs information into property management system.
• Explain room charges to guest and accepts payment by cash, check or credit cards.
• Issues room keys.
• Answers all phone calls to the Front Desk and operator, transfers calls as needed.
• Answers inquiries pertaining to hotel services; registration of guests; and, shuttle and travel directions.
• Remains aware of room occupancy and availability.
• Makes and confirms reservations.
• Computes bills, collects payments, and makes change for guests.
• Handle and count cash and process credit card payments and credits.
• Posts charges and miscellaneous fees to guest folios.
• Checks guests out of property management and phone system.
• Able to listen and find solutions to Guests problems.
• Balance all cash, credit card and other postings to the daily report at end of shift.
• Coordinate with housekeeping when VIP Guests arrive
• Participate in trainings
• Serves as Manager of Duty in the absence of the General and Front Office Manager.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma in Front Office Management
• 2-3 years previous experience in similar role in a high end hotel
• Phone Etiquette
• Customer-service experience
• Have excellent communication skills
• Management Clerical Skills
• Knowledge of basic selling skills
• Strong interpersonal skills and ability to work with diverse groups of people, specifically the ability to form relationships without much direct face-time
• Self-starter comfortable independently managing multiple projects and being resourceful
• Patience, flexibility and adaptability - ability to react positively and quickly to last minute changes in logistics or needs
• Hotel Management Data Entry Property Management Systems - Fidelio, 
• Ability to work flexible hours as needed
• Proficient in MS Office Package, especially Word, Excel and PowerPoint

HOW TO APPLY

• If you meet the above qualifications, skills and experience press the Apply button.
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.

APPLY