JOB TITLE

 

FRONT OFFICE ADMIN

NATURE OF JOB

FULL TIME

INDUSTRY

 

SALARY

KSHS. 35,000

JOB LOCATION

WESTLANDS

 

DUTIES AND RESPONSIBILITIES

 Reception and Visitor Management:

  • Greet and welcome visitors in a courteous and professional manner, ensuring a positive first impression.
  • Maintain the reception area by ensuring it is tidy, organized, and stocked with necessary materials, such as brochures or informational documents.

 Phone and Communication Management:

  • Handle all incoming calls, providing information, transferring calls, or taking messages as required.
  • Respond promptly to telephone inquiries and emails in a professional and polite manner, ensuring excellent communication with clients, suppliers, and colleagues.
  • Screen and prioritize calls, ensuring urgent matters are addressed promptly and appropriately.

Appointment Scheduling & Calendar Management:

  • Manage the office calendar, scheduling meetings, appointments, and conference calls as required.
  • Coordinate with internal teams and external clients to ensure timely and effective scheduling.
  • Send out reminders for meetings and appointments to all involved parties, ensuring they are well-prepared.
  • Organize meeting rooms, ensuring they are set up with necessary equipment and materials before scheduled meetings.

Administrative Support and Office Operations:

  • Assist with daily administrative duties, such as filing, photocopying, scanning, and handling incoming and outgoing mail.
  • Assist in document preparation for internal and external meetings, ensuring proper formatting and organization.
  • Keep accurate records of office transactions, payments, and important communications.

Customer Service and Relationship Management:

  • Provide outstanding customer service by responding to inquiries and resolving issues in a timely and efficient manner.
  • Develop positive relationships with clients, vendors, and other stakeholders, ensuring they feel valued and respected.

Office Security and Safety Compliance:

  • Ensure that all visitors, contractors, or temporary workers follow security protocols while on company premises.
  • Assist in maintaining a clean and safe work environment by ensuring health and safety procedures are observed.

KEY REQUIREMENT SKILLS AND QUALIFICATION

  • Diploma in Business Administration or a related course
  • A minimum of 3 years of relevant experience, preferably in an educational institution or similar environment
  • Strong communication skills, both verbal and written.
  • Excellent telephone etiquette and interpersonal skills.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Knowledge in online marketing is an added advantage.
  • Ability to work independently, with strong organizational and multitasking skills.

HOW TO APPLY

  • If you meet the above qualifications, skills and experience share CV on This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Interviews will be carried out on a rolling basis until the position is filled.

Only the shortlisted candidates will be contacted