EXPORT COORDINATOR

DUTIES AND RESPONSIBILITIES

Order Processing and Management:

• Receive and process export orders from international clients.
• Prepare and verify all necessary export documentation, including invoices, packing lists, certificates of origin, and customs declarations.
• Coordinate with internal departments (production, logistics, finance) to ensure timely order fulfillment.

Logistics and Shipping:

• Arrange and coordinate international shipments via sea, air, and land freight.
• Negotiate freight rates and services with shipping companies and freight forwarders.
• Track shipments and provide regular updates to clients.
• Resolve any shipping or delivery issues that may arise.

Customs Compliance:

• Ensure compliance with all relevant customs regulations and procedures.
• Prepare and submit customs documentation accurately and on time.
• Stay updated on changes in customs regulations and trade agreements.

Client Communication and Relationship Management:

• Serve as the primary point of contact for international clients regarding export inquiries and order status.
• Provide excellent customer service and maintain strong client relationships.
• Address and resolve client complaints or concerns promptly and professionally.

Documentation and Record Keeping:

• Maintain accurate and organized export records and files.
• Prepare and submit export reports as required.

Market Research and Sales Support:

• Assist in export sales activities, and market research.
• Provide support to the sales team with export related information.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree/Diploma in Marketing, Business, or a related field
• Minimum of 3 years of experience in export sales, export administration, or a similar role
• Strong knowledge of customs procedures and regulations
• Experience in the FMCG or manufacturing sector is preferred
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Excellent communication, interpersonal, and negotiation skills
• Strong organizational and time-management skills
• Ability to work independently and as part of a team  

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on This email address is being protected from spambots. You need JavaScript enabled to view it.
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.