CUSTOMER SERVICE EXECUTIVE

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DUTIES AND RESPONSIBILITIES

• Lead generation through cold calling, research and networking for the project.
• Assist in documenting and creating summary reports of the ongoing projects
• Developing and maintaining database as required on regular basis.
• Market Research work related to Business and New area of operations
• With respect to Customer Service - To profile the prospects, understand their concerns and requirements for smooth flow of day to day task of the sales team as well as Vendors
• Follow up with the UCO Officers for the visits planned if proposed by the Team Leads
• Communicating within the Departments for smooth operations
• Maintain regular follow-up and interaction with the identified prospects for proper and complete understanding of requirements,
• Follow-ups regarding Pick up of UCO.
• Maintain and regular housekeeping of the Master data of the vendors
• Assist the Sales team with system onboarding on various App
• Build and promote strong and long-lasting interpersonal customer relationships with existing and new clients.
• Supporting all initiatives undertaken by Business in the marketplace
• Market research towards focused market initiatives or development plan
• Monitoring of all relevant data of company’s ERP system
• Coordinate with Logistics toward improving service levels for collections – receivables management and alignment with service providers
• Coordinate with Business team toward improving service levels for collections – receivables management and alignment with service providers

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Bachelor's degree in a business-related field
• 2-4 years in Customer Support, specifically in a business development or support function
• Familiarity with databases and information systems, ensuring effective data management.
• Basic understanding of ERP systems and their role in tracking business operations.
• Strong communication and interpersonal skills, with the ability to handle customer inquiries effectively
• Proven multitasking and time management abilities, with a focus on meeting targets
• Proactive and self-motivated, with a focus on continuous improvement
• Ability to work independently and as part of a team to achieve business goals
• Willingness to occasionally perform fieldwork as needed
• Male Candidates encouraged to apply

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on This email address is being protected from spambots. You need JavaScript enabled to view it.
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.