CALL CENTRE AGENTS (10 POSITIONS)

DUTIES AND RESPONSIBILITIES

• Make outbound calls to customers for various purposes (e.g., surveys, follow-up, or sales).
• Maintain high levels of professionalism and customer service during interactions.
• Handle customer inquiries and resolve issues effectively and promptly.
• Ensure all customer interactions are recorded accurately in the system.
• Meet daily/weekly targets for call volume and quality.
• Provide consistent feedback on customer trends and suggestions for improvement.
• Ensure compliance with company policies and procedures.
• Maintain an up-to-date knowledge of company products/services.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree or Diploma in any field.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and basic computer skills.
• Prior experience in a call centre environment is a plus but not mandatory.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving skills and a customer-centric attitude.
• Presentable, professional, and adaptable to changing environments.

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on

jobs@britesmanagement.com

• Interviews will be carried out on a rolling basis until the position is filled.

Only the shortlisted candidates will be contacted.