WAITER/WAITRESS

DUTIES AND RESPONSIBILITIES

• Greet guests in a warm, friendly, and professional manner.
• Escort guests to their tables and provide menus.
• Present menus and answer questions about dishes, ingredients, or dietary requirements.
• Accurately take food and beverage orders using order slips or POS systems.
• Suggest daily specials or upsell items where appropriate.
• Serve food and drinks in a timely and courteous manner.
• Ensure orders are complete, correct, and presented attractively.
• Monitor guests' dining experience and respond quickly to any additional requests or concerns.
• Regularly check tables for cleanliness and clear used dishes, cutlery, and glassware.
• Reset tables quickly for the next guest turnover.
• Maintain tidiness in the dining and service areas.
• Present bills to guests when requested.
• Process cash and card payments accurately.
• Issue correct change or receipts, and report any payment discrepancies.
• Handle guest complaints or issues professionally and promptly escalate to supervisors if necessary.
• Create a positive and memorable dining experience to encourage return visits.
• Maintain a high level of courtesy, efficiency, and attentiveness at all times.
• Follow all hygiene and food safety standards.
• Adhere to all company policies, health regulations, and standard operating procedures.
• Ensure safe handling of glassware, hot plates, and other service tools.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Proven experience as a waiter/waitress in a busy hospitality setting
• Ability to work effectively in a fast-paced environment
• Excellent interpersonal and communication skills
• Strong attention to detail and a positive attitude
• Professional appearance and good personal hygiene
• Must be physically fit and able to stand/walk for long periods
• Flexible to work varied shifts including weekends and holidays
• Must be available to start immediately

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.