TELESALES AGENT

DUTIES AND RESPONSIBILITIES

Outbound Calling and Lead Generation

• Initiate outbound calls to a list of prospective and existing customers with the goal of promoting products or services.
• Build rapport with customers quickly to identify needs and match them with the right solutions.
• Follow up on leads from marketing campaigns, referrals, or previous customer interactions.

Product Promotion and Sales Conversion

• Clearly articulate the features, advantages, and benefits of the company’s offerings.
• Handle customer objections tactfully and confidently to increase chances of a successful sale.
• Upsell or cross-sell relevant products/services based on the customer’s profile and needs.

Customer Service and Relationship Building

• Respond promptly to customer inquiries via phone or email with professionalism.
• Maintain a high level of courtesy and empathy when dealing with all customer interactions.
• Develop and nurture long-term customer relationships to promote loyalty and repeat business.

Data Entry and CRM Management

• Accurately record all interactions, feedback, and sales outcomes in the Customer Relationship Management (CRM) system.
• Keep customer records up to date with contact information and communication history.

Sales Performance Monitoring

• Meet and strive to exceed daily, weekly, and monthly sales targets and KPIs (e.g. number of calls, conversion rate).
• Participate in regular sales meetings, training, and performance reviews.

Feedback and Market Intelligence

• Gather insights from customer conversations about market trends, product performance, and potential improvements.
• Share relevant customer feedback with the sales or product teams to improve offerings and strategy.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma in Marketing, Communication, Business Administration, or a related field
• Minimum of 1 year working experience in a busy call center or telesales environment
• Proven track record of meeting or exceeding sales targets
• Strong interpersonal and communication skills, both verbal and written
• Good listening skills and the ability to understand customer needs
• Ability to handle rejection and remain motivated under pressure
• Proficiency in MS Office and CRM systems is an added advantage

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.