SALES ADMINISTRATOR

DUTIES AND RESPONSIBILITIES

Process customer orders promptly and accurately.
Liaise with the production and dispatch teams to ensure timely order fulfillment.
Communicate with customers regarding order status, delays, or any discrepancies.
Prepare and maintain daily, weekly, and monthly sales reports for management review.
Track key sales metrics, such as order volumes, delivery timelines, and customer satisfaction levels.
Follow up on overdue invoices and ensure timely collection of outstanding payments.
Maintain accurate records of customer accounts and communicate with clients to resolve payment disputes.
Assist the sales team with administrative tasks, including preparing quotations and managing customer inquiries.
Coordinate with the finance department to process invoices and manage credit terms.
Act as the primary point of contact for customer queries and complaints, ensuring quick and effective resolution.
Maintain positive relationships with customers and address their concerns professionally.
Ensure all sales-related documentation is filed and maintained systematically.
Update customer and sales records in the company's database.
Work closely with other departments, such as production, logistics, and finance, to ensure seamless operations.
Participate in team meetings and contribute to strategy discussions.

KEY REQUIREMENT SKILLS AND QUALIFICATION

Diploma in any field.
2-3 years of experience as a Sales Administrator or in a Customer Service role in a busy manufacturing or goods distribution company.
Proficiency in MS Office Suite, especially Excel.
Knowledge of ERP systems is an added advantage.
Strong communication and interpersonal skills.
Excellent organizational and multitasking abilities.