JOB TITLE

 

ONLINE SALES LADY ASSISTANT

NATURE OF JOB

FULL TIME

INDUSTRY

RETAIL

SALARY

KSHS. 15,000 + AIRTIME + INTERNET

JOB LOCATION

VIRTUAL

 

DUTIES AND RESPONSIBILITIES

  • Respond promptly to customer inquiries across social media platforms (Instagram, WhatsApp, Facebook, TikTok, etc.).
  • Take, confirm, and process customer orders accurately and efficiently.
  • Provide product details, recommendations, and after-sales support to ensure excellent customer satisfaction.
  • Follow up with customers to encourage repeat sales and referrals.
  • Manage and update online product listings — including descriptions, prices, and photos.
  • Monitor stock levels and coordinate with the fulfillment or delivery team to ensure timely order processing.
  • Track customer orders and communicate order status updates.
  • Promote products through engaging posts, reels, stories, and live sessions on social media platforms.
  • Implement basic digital marketing strategies to increase brand visibility and sales.
  • Respond to comments and messages to build and maintain active customer engagement.
  • Maintain accurate records of sales, customer interactions, and stock movement.
  • Prepare daily, weekly, or monthly sales reports as required.
  • Work closely with management to suggest marketing ideas, promotions, or campaigns.

KEY REQUIREMENT SKILLS AND QUALIFICATION

  • Proven experience in gardening, landscaping, or grounds maintenance
  • Diploma or Certificate in Business, Marketing, Sales, or a related field (preferred)
  • At least 1 year of experience in online sales, retail sales, or social media marketing
  • Proficient in using social media platforms (Instagram, WhatsApp, Facebook, TikTok)
  • Basic knowledge of online store management (Jumia, Shopify, WooCommerce, or similar) is an added advantage
  • Strong computer and smartphone literacy

HOW TO APPLY

  • If you meet the above qualifications, skills and experience share CV on This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Interviews will be carried out on a rolling basis until the position is filled.
  • Only the shortlisted candidates will be contacted.