IT SUPPORT TECHNICIAN

DUTIES AND RESPONSIBILITIES

• Install, configure, and maintain computer hardware, software, printers, scanners, and other peripheral devices.
• Provide first-line technical support to staff for hardware, software, email, and network-related issues.
• Troubleshoot and resolve system errors, connectivity problems, and application malfunctions in a timely manner.
• Ensure all office computers, email accounts, and network services are operational at all times.
• Perform routine system checks, updates, backups, and basic security maintenance.
• Assist with user account management, including email setup, password resets, and access control.
• Maintain an inventory of IT equipment and report faulty or obsolete hardware.
• Liaise with external vendors or service providers when advanced support is required.
• Provide basic user training and guidance on IT best practices and system usage.
• Be available on standby during agreed hours to respond to urgent IT issues.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or Certificate in Information Technology, Computer Science, or a related field.
• At least 1 year of experience in an IT support or helpdesk role (preferred).
• Basic knowledge of Windows operating systems, Microsoft Office, email systems, and networking concepts.
• Experience with hardware troubleshooting and peripheral device setup.
• Strong problem-solving and troubleshooting skills.
• Good understanding of computer hardware and software systems

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on This email address is being protected from spambots. You need JavaScript enabled to view it.
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.