JOB TITLE

 

HOTEL OPERATIONS MANAGER

NATURE OF JOB

FULL TIME

INDUSTRY

HOSPITALITY

SALARY

KSHS.50,000

JOB LOCATION

AMBOSELI

 

DUTIES AND RESPONSIBILITIES

  • Oversee daily hotel operations including front office, housekeeping, food and beverage, and maintenance departments.
  • Ensure the hotel operates in accordance with set standards for guest satisfaction, cleanliness, and service.
  • Manage budgets, financial performance, and expenses to maintain profitability.
  • Coordinate with different departments to ensure seamless operations and address any issues.
  • Implement and monitor policies for customer service excellence, guest handling, and complaint resolution.
  • Monitor staff performance, provide regular feedback, and ensure a positive work environment.
  • Ensure compliance with health, safety, and legal regulations, including hygiene standards.
  • Oversee staff scheduling, recruitment, and onboarding in collaboration with HR.
  • Drive staff training and development, with a focus on enhancing service delivery.
  • Develop and implement strategies to improve operational efficiency and customer satisfaction.
  • Handle guest feedback, reviews, and complaints, ensuring timely resolution.
  • Regularly report to upper management on hotel performance and any operational challenges.

 

KEY REQUIREMENT SKILLS AND QUALIFICATION

  • Diploma or Degree in Hospitality Management, Business Management, or a related field.
  • 3-5 years of experience in hotel operations management, preferably in a remote or lodge setting.
  • Strong leadership and team management skills.
  • Experience managing multiple hotel departments simultaneously.
  • Knowledge of HR or people management is an added advantage.
  • Financial acumen with experience managing budgets and improving profitability.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficient in hotel management software and MS Office Suite.

 

HOW TO APPLY

  • If you meet the above qualifications, skills and experience send CV to This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Interviews will be carried out on a rolling basis until the position is filled.
  • Only the shortlisted candidates will be contacted.