JOB TITLE

 

HOTEL MANAGER

NATURE OF JOB

FULL TIME

INDUSTRY

HOSPITALITY

SALARY

KSHS.100,000-150,000

JOB LOCATION

MUTHAIGA

 

DUTIES AND RESPONSIBILITIES

Operations Management

  • Oversee all aspects of hotel operations including front office, housekeeping, food & beverage, maintenance, and guest services.
  • Ensure seamless coordination among departments to deliver exceptional guest service and operational efficiency.
  • Monitor daily performance and make improvements where necessary to meet or exceed hotel standards.

Financial Management

  • Develop, manage, and monitor budgets and financial plans to ensure profitability.
  • Implement cost control measures and ensure adherence to financial targets.
  • Analyze financial reports and provide regular updates to ownership on hotel performance.

Strategic Leadership

  • Provide hands-on leadership and direction to department heads and staff.
  • Lead recruitment, training, and development of hotel staff to build a high-performing team.
  • Set performance objectives, monitor progress, and provide regular feedback and coaching.

Guest Experience

  • Ensure that guest satisfaction remains a top priority by maintaining high service standards.
  • Handle guest complaints and feedback professionally, turning negative experiences into positive outcomes.
  • Implement guest service initiatives and monitor performance through reviews and guest feedback platforms.

 

 

 

Hotel Setup & Projects

  • Support or lead pre-opening activities, including setup of systems, vendor negotiations, and team onboarding (if applicable).
  • Assist in the establishment of operational procedures and standard operating protocols.

Compliance & Quality Control

  • Ensure compliance with health and safety regulations, licensing, labor laws, and hotel brand standards.
  • Conduct regular audits and inspections to ensure high levels of cleanliness, maintenance, and service delivery.

KEY REQUIREMENT SKILLS AND QUALIFICATION

  • Degree or Diploma in Hotel Management, Hospitality, Business Administration, or a related field
  • Minimum of 8 years of experience in the hospitality industry, with at least 3 years in a senior management or leadership role.
  • Proven experience in starting or assisting with the setup of a new hotel or hospitality project is a strong advantage.
  • Strong understanding of hotel operations, including front-of-house and back-of-house functions.
  • Proficiency in Property Management Systems (PMS) and Microsoft Office Suite.
  • Excellent communication, leadership, organizational, and interpersonal skills.
  • Financial acumen, including experience in budgeting, forecasting, and cost control.

 

HOW TO APPLY

  • If you meet the above qualifications, skills and experience share CV on This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Interviews will be carried out on a rolling basis until the position is filled.
  • Only the shortlisted candidates will be contacted.