HOTEL FRONT OFFICE SUPERVISOR

DUTIES AND RESPONSIBILITIES

Guest Relations & Front Desk Operations:

• Supervise daily front office operations, including guest check-ins, check-outs, reservations, and room assignments.
• Ensure all guests are welcomed in a professional, courteous, and efficient manner.
• Handle guest complaints, requests, and feedback promptly and professionally, escalating to management when necessary.
• Monitor and maintain cleanliness, orderliness, and ambiance of the front desk area.

Team Supervision & Staff Management:

• Lead, train, motivate, and evaluate front office staff to ensure high performance and productivity.
• Prepare staff schedules to ensure adequate coverage across all shifts.
• Conduct regular briefings and communicate updates or changes in hotel procedures to team members.

System & Administrative Duties:

• Operate and monitor the Opera Property Management System (PMS) or similar hotel management software.
• Ensure accurate recording and documentation of guest information, billing, and reservations.
• Generate and analyze front office reports for occupancy, guest feedback, and performance metrics.
• Coordinate with other departments (Housekeeping, Maintenance, Food & Beverage) to ensure guest satisfaction.

Revenue & Cost Management:

• Support front desk team in upselling rooms and other hotel services to maximize revenue.
• Monitor cash handling and ensure all financial transactions are conducted in compliance with hotel policies.

Compliance & Standards:

• Ensure all front office activities comply with company policies, health and safety regulations, and standard operating procedures (SOPs).
• Implement and maintain customer service standards in line with the hotel’s quality assurance goals.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or Degree in Hospitality Management or a related field.
• Minimum of 3 years’ experience in front office operations in a 4-star or 5-star hotel, with at least 1 year in a supervisory role.
• Proficiency in Opera PMS or similar hotel management systems.
• Excellent communication, interpersonal, and leadership skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work flexible hours, including weekends, holidays, and shifts.

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.