FIELD SERVICE TECHNICIAN

DUTIES AND RESPONSIBILITIES

Installation of Water Treatment Systems

• Conduct site inspections to assess suitability for installation.
• Install a wide range of water treatment systems including filtration, softening, reverse osmosis, and chemical dosing systems.
• Ensure proper system setup, calibration, and commissioning according to manufacturer and company standards.
• Provide on-site training to clients on the proper use and maintenance of installed systems.

 Maintenance and Servicing

• Perform routine preventive maintenance on water treatment systems to ensure optimal performance and longevity.
• Diagnose technical faults or performance issues and carry out necessary repairs or part replacements.
• Maintain accurate service logs and submit detailed reports after each maintenance visit.
• Schedule and follow up on recurring maintenance needs as per service agreements.

Customer Support and Technical Assistance

• Respond promptly to client calls and service requests, providing on-site support and problem resolution.
• Offer technical advice to customers regarding system usage, water quality, and best practices.
• Build strong customer relationships through professionalism, responsiveness, and technical competence.

General Maintenance Work

• Carry out general repair and maintenance work at both company facilities and client premises when required.
• Assist with setting up company equipment for exhibitions, demonstrations, or temporary installations.
• Support the warehouse or workshop team in technical preparation and quality control.

Travel and Regional Assignments

• Travel frequently across Kenya and East Africa (Tanzania, Rwanda, Burundi) for installations, maintenance, or emergency support.
• Be available for short-notice deployments, including overnight stays and extended site visits.
• Adhere to all travel protocols and represent the company with integrity in cross-border assignments.

 Health, Safety, and Compliance

• Follow all safety procedures and use personal protective equipment (PPE) during fieldwork.
• Ensure all installations and servicing activities are compliant with environmental and regulatory standards.
• Report any safety hazards, incidents, or accidents to management immediately.

Reporting and Documentation

• Complete service reports, installation checklists, customer feedback forms, and expense reports accurately and on time.
• Maintain updated records of client visits, system histories, and spare parts usage.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma in Mechanical, Electrical, or Electronics Engineering
• Prior experience in field service or technical maintenance preferred
• Valid Driving Licence is mandatory, with a strong and proven driving record
• Hands-on technical skills and troubleshooting ability
• Good communication and customer service orientation
• Ability to work independently and under pressure
• Willingness to travel extensively and on short notice within Kenya and the East African region

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on

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• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.