DEBT COLLECTION AGENTS

DUTIES AND RESPONSIBILITIES

• Contact customers via phone, email, and in-person visits to recover outstanding debts.
• Negotiate payment plans and ensure adherence to agreed schedules.
• Maintain accurate and up-to-date records of all collection activities.
• Follow up consistently on defaulted accounts to achieve collection targets.
• Work closely with the finance and customer service departments to resolve disputes or issues leading to delayed payments.
• Educate clients on repayment terms and consequences of non-compliance.
• Escalate unresolved debts to management in accordance with company policies.
• Prepare daily, weekly, and monthly reports on collection efforts and results.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• A Diploma or Certificate in any field from a recognized institution
• Proven experience in sales, customer service, or debt collection is strongly preferred
• Strong negotiation and persuasive communication skills
• Good organizational skills and ability to work independently
• High level of integrity and professionalism
• Fluency in both English and Kiswahili

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on This email address is being protected from spambots. You need JavaScript enabled to view it.
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.