CUSTOMER SERVICE REPRESENTATIVE

DUTIES AND RESPONSIBILITIES

• Serve as the primary point of contact for clients—both in person and over the phone.
• Greet clients and visitors warmly, offering assistance and directing them appropriately.
• Handle incoming calls, inquiries, and messages with professionalism and proper phone etiquette.
• Schedule appointments, bookings, and follow-ups for pet care services.
• Resolve client concerns or complaints promptly and professionally, escalating issues when necessary.
• Maintain a clean and welcoming front desk/reception area.
• Provide accurate information about services offered, pricing, and procedures.
• Record and update customer data and service details in the system or manual registers.
• Liaise with internal departments (e.g., pet attendants, grooming staff) to ensure smooth service delivery.
• Support administrative duties such as filing, data entry, and report generation as needed.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or Degree in any field from a recognized institution
• At least 2 years of experience in a customer service or front desk role
• Excellent verbal and written communication skills
• Professional appearance and demeanor
• Strong interpersonal skills and a customer-oriented mindset
• Ability to multitask and work efficiently in a fast-paced environment
• Good computer literacy and basic administrative skills
• Experience in a pet care, veterinary, or hospitality environment is an added advantage

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on This email address is being protected from spambots. You need JavaScript enabled to view it.
• Interviews will be carried out on a rolling basis until the position is filled.

Only the shortlisted candidates will be contacted.