CUSTOMER CARE REPRESENTATIVE

DUTIES AND RESPONSIBILITIES

Client Assistance & Support

• Receive and engage clients with professionalism, empathy, and discretion.
• Listen actively to client needs and provide guidance on funeral arrangements.
• Ensure clients feel supported and informed throughout the service process.

Service Promotion & Sales

• Explain available funeral packages, repatriation options, and other related services clearly and accurately.
• Identify opportunities to offer additional services or upgrades, aligning client needs with company offerings.
• Follow up on client inquiries, demonstrating reliability and responsiveness.

Coordination & Communication

• Liaise with mortuary, transport, administration, and other internal teams to ensure seamless service delivery.
• Maintain clear communication with clients regarding timelines, procedures, and requirements.

Record-Keeping & Documentation

• Maintain accurate records of client interactions, service agreements, and payments.
• Ensure documentation complies with company standards and regulatory requirements.

Compliance & Professional Standards

• Uphold company values, confidentiality, and ethical standards at all times.
• Ensure adherence to company policies and standard operating procedures.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or Degree in Sales, Marketing, Customer Service, or a related field.
• Minimum of 3 years’ experience in customer-facing roles, preferably in funeral services, hospitality, or healthcare.
• Strong interpersonal and communication skills, with a demonstrated ability to handle sensitive situations with empathy.
• Fluent in English and Swahili; computer literate, including MS Office.
• Ability to work under pressure while maintaining professionalism and composure.

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on This email address is being protected from spambots. You need JavaScript enabled to view it.
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.