CUSTOMER CARE EXECUTIVE (MANUFACTURING)

DUTIES AND RESPONSIBILITIES

Customer Order Management:

• Ensure accurate processing of customer quotations and orders from initiation to final delivery.
• Handle all customer inquiries regarding product availability, pricing, and delivery timelines.
• Liaise with production and dispatch teams to ensure timely order fulfillment.

Invoicing and Financial Documentation:

• Process customer invoices accurately and promptly, ensuring all necessary details are captured correctly.
• Utilize Tally software for invoicing and other related financial documentation.
• Track and follow up on outstanding payments, ensuring timely debt collection.

Customer Support & Complaint Resolution:

• Provide high-quality customer service by addressing customer complaints, queries, and concerns in a professional manner.
• Work towards resolving customer issues quickly and effectively, ensuring customer satisfaction.
• Maintain a strong relationship with customers to encourage repeat business and customer loyalty.

Dispatch Coordination:

• Coordinate with the dispatch team and drivers to ensure accurate and timely delivery of customer orders.
• Track shipments and ensure that customers are informed of the delivery status in a timely manner.

Reporting & Documentation:

• Generate and send regular reports on customer orders, quotations, and invoices to management.
• Maintain accurate records of all customer interactions, orders, and payments.

Debt Collection:

• Actively follow up with customers to ensure timely payment of outstanding debts.
• Develop and maintain a clear system for tracking overdue payments and initiate collection procedures as necessary.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree or Diploma in any field
• Minimum of 3 years’ experience in a customer care role within a busy manufacturing company
• Proficiency in Tally software or similar accounting software.
• Ability to perform invoicing tasks and handle financial documentation.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and a proactive approach to resolving customer issues.
• Good organizational skills and the ability to manage multiple tasks simultaneously.

HOW TO APPLY

• If you meet the above qualifications, skills and experience press the Apply button.
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.

APPLY