JOB TITLE

 

CUSTOMER CARE EXECUTIVE

NATURE OF JOB

FULL TIME

INDUSTRY

MANUFACTURING

SALARY

KSHS. 25,000-35,000

JOB LOCATION

THIKA ROAD

 

DUTIES AND RESPONSIBILITIES

Order and Quotation Management:

  • Accurately process and manage customer quotations and orders, ensuring all details are correctly captured and communicated.
  • Respond to customer inquiries and provide timely and accurate quotes for products.
  • Coordinate with the production and logistics teams to ensure timely delivery of orders.

Customer Service and Complaint Resolution:

  • Act as the first point of contact for customers and address inquiries or concerns in a professional manner.
  • Resolve customer complaints and issues, ensuring a high level of customer satisfaction.
  • Follow up with customers post-resolution to confirm satisfaction and maintain strong relationships.

Logistics and Dispatch Coordination:

  • Coordinate with dispatch and drivers to ensure accurate and on-time delivery of products.
  • Monitor deliveries and communicate with customers regarding shipment status.
  • Ensure all required paperwork (e.g., delivery notes, invoices) is accurate and processed.

Debt Collection and Payment Follow-Up:

  • Monitor customer accounts for outstanding payments and follow up on overdue invoices.
  • Coordinate with the finance team to ensure timely collection of payments and resolve any payment-related issues.
  • Maintain records of customer interactions and payment status.

Reporting:

  • Prepare and send regular reports on customer inquiries, orders, complaints, and payment status.
  • Analyze customer feedback to identify recurring issues or areas for improvement.

 

 

 

General Administrative Duties:

  • Perform other administrative tasks as required to support the sales and customer care departments.
  • Ensure accurate documentation and filing of all customer-related correspondence.

 

KEY REQUIREMENT SKILLS AND QUALIFICATION

  • Degree or Diploma in any field (Business Administration, Marketing, Customer Service, or related disciplines are an added advantage).
  • Minimum of 3 years of experience in a customer service role, preferably within a manufacturing or fast-paced industrial environment.
  • Strong communication and interpersonal skills.
  • Excellent problem-solving abilities and attention to detail.
  • Proficient in Microsoft Office Suite (Excel, Word, Outlook) and other CRM software.
  • Ability to multitask, prioritize, and work well under pressure.
  • Knowledge of debt collection processes and customer account management.

 

HOW TO APPLY

  • If you meet the above qualifications, skills and experience send CV to This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Interviews will be carried out on a rolling basis until the position is filled.
  • Only the shortlisted candidates will be contacted.