JOB TITLE

BRANCH MANAGER -PETROL STATION

LOCATION

LAVINGTON

SALARY

CONFIDENTIAL

 

Overall Job Purpose


The Branch Manager is responsible for overseeing all operations, staff, and activities at the petrol station. This role ensures efficient and profitable operations, exceptional customer service, compliance with company policies, and adherence to safety standards.

 

Key Responsibilities and Duties

Key Responsibilities

  1. Operations Management
    • Ensure smooth daily operations, including fuel dispensing, convenience store, and other services.
    • Monitor inventory levels for fuel, lubricants, and store items, ensuring timely replenishment.
    • Implement and oversee operational policies and procedures.
    • Maintain cleanliness, organization, and safety standards across the station.
  2. Staff Supervision
    • Recruit, train, and supervise station staff, including cashiers, attendants, and store personnel.
    • Schedule shifts and manage attendance to ensure adequate staffing.
    • Conduct regular performance reviews and provide coaching or disciplinary action as needed.
  3. Customer Service
    • Promote a customer-first culture by ensuring excellent service at all touchpoints.
    • Address and resolve customer complaints promptly and professionally.
    • Ensure staff are trained to handle customer queries and issues effectively.
  4. Financial Management
    • Monitor daily sales, expenses, and profitability of the station.
    • Ensure accurate cash handling, reconciliation, and deposit processes.
    • Prepare and submit financial reports to the Area/Regional Manager.
  5. Health, Safety, and Compliance
    • Enforce compliance with the company’s operational and safety standards.
    • Conduct regular safety drills and ensure staff adherence to safety protocols.
    • Ensure the station complies with local regulatory requirements, including licenses and permits.

 

  1. Marketing and Promotions
    • Implement the company’s marketing campaigns and promotional activities at the station.
    • Monitor competitor activities and suggest strategies to maintain a competitive edge.
    • Build relationships with local businesses and communities to drive station traffic.

Qualifications and Skills

  • Education: Diploma or Bachelor's degree in Business Administration, Management, or a related field.
  • Experience:
    • 3+ years of experience in retail, petroleum, or service station management.
    • Proven track record in managing teams and achieving operational goals.
  • Skills:
    • Strong leadership and interpersonal skills.
    • Excellent problem-solving and decision-making abilities.
    • Proficiency in financial management and reporting.
    • Knowledge of health, safety, and environmental standards.
    • Familiarity with point-of-sale systems and basic computer applications.

 

Key Competencies

  • Customer-focused approach.
  • Ability to handle high-pressure situations.
  • Strong organizational and time management skills.
  • Commitment to maintaining the company’s reputation for quality and safety.

 

Working Conditions

  • Availability to work flexible hours, including weekends and holidays.
  • On-site presence required to oversee station operations.

 

APPLICATION PROCESS

If you would like to join this dynamic team, please submit your application to This email address is being protected from spambots. You need JavaScript enabled to view it.   quoting “Branch Manager” in the email subject matter, by 16th January 2025.

Each application should include the following:

  • An updated CV; and
  • An application letter which should include remuneration requirements and contact information for three work-related referees.

 

Applications not including all of the above information will not be reviewed. Only short-listed candidates will be contacted.