BEAUTY SALES EXACUTIVES

 DUTIES AND RESPONSIBILITIES

Customer Engagement & Skincare Consultation

• Welcome and assist customers in a friendly, professional manner, creating a positive first impression.
• Listen actively to understand individual customer skincare needs, concerns, and preferences.
• Offer tailored skincare consultations, including skin type assessment and personalized product recommendations.
• Educate customers on correct usage, application techniques, and product benefits to encourage long-term skincare routines.

Sales Performance & Revenue Growth

• Promote skincare products effectively to meet and exceed individual and store sales targets.
• Apply upselling and cross-selling strategies to maximize average transaction value.
• Stay proactive in converting walk-ins to paying customers through persuasive and informed sales techniques.
• Track and report on daily sales achievements and customer feedback.

Product Knowledge & Brand Representation

• Maintain up-to-date knowledge of all skincare products, ingredients, and key selling points across various brands.
• Attend training sessions, product demos, and workshops organized by suppliers or in-house teams.
• Confidently represent the brand image and values while ensuring compliance with in-store standards and messaging.

Store Presentation & Visual Merchandising

• Ensure product shelves, testers, and displays are always clean, neat, organized, and visually appealing.
• Support in implementing seasonal promotions, launches, and visual display guidelines.
• Conduct daily checks on stock levels, expiry dates, and overall display maintenance.

Stock Management & Inventory Support

• Assist in receiving and unpacking skincare product deliveries, verifying items against delivery notes.
• Help manage stock levels on the shop floor and notify supervisors of fast-moving or low-stock items.
• Monitor testers and samples to ensure they are in good condition and available for customer use.

Customer Relationship Building

• Cultivate long-term relationships with customers through follow-ups, skincare progress updates, and loyalty programs.
• Collect customer feedback to inform product stocking decisions and service improvement.
• Maintain a customer database with contact information, preferences, and purchase history where applicable.

Problem-Solving & After-Sales Support

• Handle customer complaints or product-related queries with professionalism, empathy, and problem-solving skill.
• Assist in product returns, exchanges, or satisfaction issues in accordance with store policies.

Team Collaboration & Store Operations

• Work closely with fellow sales staff and management to achieve team goals and deliver consistent service.
• Participate in daily opening and closing procedures, including cash handling, cleanliness checks, and reporting.
• Assist in organizing and executing in-store events such as skincare demos, product launches, or promotions.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• At least 1 years proven experience working in a retail shop that deals with skincare or beauty products
• Strong knowledge of skincare product categories, ingredients, and customer skin types
• Excellent interpersonal and communication skills
• Passion for beauty, skincare, and customer service
• Confident, presentable, and persuasive with a strong sales orientation
• Team player with a positive and proactive attitude

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.