APPLICATION & SOFTWARE OFFICER

DUTIES AND RESPONSIBILITIES

Application Management & Support

• Administer, configure, and maintain core business applications such as ERP, CRM, HR, Finance, and Inventory systems.
• Monitor application performance and ensure optimal uptime and user accessibility.
• Manage user accounts, roles, and permissions within enterprise systems.
• Troubleshoot and resolve software-related issues in collaboration with vendors, developers, and internal users.
• Perform regular updates, patches, and version upgrades to ensure system stability and security.
• Coordinate testing of system upgrades and enhancements before deployment.

Systems Optimization & Development

• Identify and recommend system improvements or automation opportunities to enhance business efficiency.
• Participate in business process analysis to align technology with operational requirements.
• Collaborate with developers or consultants to customize or integrate systems as needed.
• Document workflows, data flows, and integration points between business systems.
• Support digital transformation initiatives and the adoption of new technologies.

Database Administration & Data Integrity

• Manage and maintain databases ensuring data integrity, accuracy, and availability.
• Conduct routine database backups and recovery procedures.
• Monitor database performance, troubleshoot bottlenecks, and optimize queries.
• Implement and enforce data security, access controls, and retention policies.
• Support data migration, cleaning, and reporting activities.

 User Support & Training

• Serve as the primary point of contact for application-related support and queries.
• Provide user onboarding, training, and documentation for new systems or features.
• Create and maintain user manuals, FAQs, and knowledge-base materials.
• Ensure timely communication to users about scheduled maintenance, upgrades, or outages.

 Software Governance & Compliance

• Ensure compliance with software licensing agreements and vendor contracts.
• Maintain an up-to-date software inventory and documentation repository.
• Enforce IT and data security policies in line with organizational and regulatory standards.
• Conduct regular audits on application usage and security vulnerabilities.

Collaboration & Continuous Improvement

• Liaise with various departments to understand their software needs and challenges.
• Work with ICT leadership to evaluate and recommend new tools or platforms.
• Stay updated with industry trends and emerging technologies relevant to business applications.
• Participate in budgeting, planning, and vendor evaluation processes.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree in Computer Science, Information Systems, Software Engineering, or a related field
• Minimum of 3 years’ experience in managing business applications, databases, or enterprise software systems
• Strong understanding of database management systems (DBMS) such as MySQL, SQL Server, or Oracle
• Experience with ERP, CRM, or other enterprise applications is an added advantage
• Proficiency in application troubleshooting, system integration, and process automation
• Working knowledge of software development life cycle (SDLC) and IT service management (ITSM) practices
• Familiarity with cloud-based applications and software licensing management

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on This email address is being protected from spambots. You need JavaScript enabled to view it.
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.