WAITRESS (2 POSITIONS)

DUTIES AND RESPONSIBILITIES

Customer Service & Engagement:

• Greet and welcome customers as they arrive, ensuring they feel valued and comfortable.
• Attend to customer requests promptly and efficiently, providing a high level of service at all times.
• Handle any customer complaints or issues with patience and professionalism, ensuring customer satisfaction while following company policies.

Order Taking & POS System Use:

• Accurately take customer orders for food and drinks, ensuring all details are correct and clear for the kitchen and bar staff.
• Use the POS (Point of Sale) system to input orders, process payments, and manage the transaction flow.
• Be familiar with menu items, ingredients, and preparation methods to answer customer queries effectively.
• Suggest menu items and make recommendations based on customer preferences.

Food & Beverage Delivery:

• Ensure food and beverages are delivered to customers promptly and accurately, ensuring the highest standards of presentation and quality.
• Check with customers after serving to ensure their satisfaction with the food and overall experience.

Table Maintenance & Cleanliness:

• Keep tables clean and organized, ensuring all utensils, glasses, and condiments are provided and properly set.
• Reset tables quickly and efficiently for incoming customers, maintaining a neat and welcoming environment.
• Ensure cleanliness in the dining area, including wiping down tables, chairs, and high-touch surfaces.

Payment Processing & Transactions:

• Process customer payments accurately using the POS system, including cash, credit card, and mobile payment methods.
• Issue receipts and ensure customers are satisfied with their billing experience.

Team Collaboration & Communication:

• Maintain open and effective communication with the kitchen and bar to ensure orders are completed on time.
• Support colleagues during busy periods, ensuring that the team works together to meet customer demands.

Health, Safety & Hygiene:

• Ensure personal hygiene and cleanliness are maintained, following restaurant policies regarding uniforms, appearance, and grooming.
• Follow food safety guidelines to ensure food and drink are handled and stored properly, minimizing contamination risks.

Additional Duties as Required:

• Assist with opening and closing duties, including stocking and organizing supplies.
• Participate in training and development activities to improve skills and knowledge.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Minimum 2 years’ experience as a waitress in a busy restaurant
• Hands-on experience with POS (Point of Sale) systems
• Strong knowledge of food and beverage items on the menu
• Excellent communication and interpersonal skills
• Friendly, energetic, and customer-oriented personality

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on

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• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.