RELATIONSHIP OFFICER

JOB SUMMARY

The Relationship Officer is responsible for promoting and driving the sale of Loans and other company’s services to existing and potential clients. Gaining new clients as well as maintaining existing ones, development of new loans prompts. The person also manages the loan repayment cycle and ensured adherence to policy and risk management

DUTIES AND RESPONSIBILITIES

Sales & Marketing

• Selling all SBC products to potential and existing customers while meeting individual and business targets on a monthly basis.
• Identify sales prospects and follow up on new leads and referrals resulting from field activity.
• Verification of a file and counter checking to ensure that all supporting documentation attached are sufficient to process a loan.
• Preparing and participating in weekly marketing and activation plans for promotion of Company’s products and services.
• Create market awareness for the company’s product.
• Accurate and timely application to disbursement of loans to ensure adherence to TAT

CX & Relationship Management

• Establish and maintain effective working relationships with clients.
• Enhancement of customer experience, ensuring all customer queries/complaints are conclusively resolved within required times timeline.
• Follow up on updates of clients’ account statements, /status

Repayments Management

• Daily repayment follows up via cheque banking, paybill payments and any other mode of payment.
• Ensure debt collection and recovery procedures are followed to the latter in accordance with the company risk policies and procedures.
• Ensuring timely customer repayments updates on the shared tools

Reporting

• Daily, weekly and monthly performance reporting

Conduct/Compliance

• Maintaining high levels of personal etiquette and conduct as stipulated in the company policies.
• 100% integrity

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree in Accounting, Finance or Banking from a recognized institution
• Over 3years working experience in a credit related role in the financial industry
• Proficiency in ICT with strong MS Office and internet ability
• Ability to interact effectively with all levels of Management and Stakeholders from varied backgrounds
• Strong analytical and mathematical skills

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on

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• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.