RELATIONSHIP MANAGER

DUTIES AND RESPONSIBILITIES

Client Relationship Management

• Build and maintain strong, lasting relationships with loan borrowers, ensuring satisfaction and loyalty.
• Provide exceptional customer service by addressing client inquiries, concerns, and needs in a timely and professional manner.
• Conduct regular client meetings to assess their needs, providing tailored financial solutions where necessary.
• Act as the primary point of contact between the bank and borrowers, facilitating communication and resolving any issues that may arise.

Loan Monitoring and Management

• Manage the loan portfolio by ensuring timely payments and follow-ups on overdue accounts.
• Assess loan performance, identify potential risks, and recommend corrective measures to mitigate default risks.
• Review and process loan applications, ensuring they comply with the bank’s lending policies and procedures.
• Collaborate with the credit department to ensure efficient loan processing and approval.

Business Development

• Identify opportunities for upselling and cross-selling additional banking products and services to loan borrowers.
• Drive business growth by attracting new clients and expanding the bank’s loan portfolio.
• Engage in client retention strategies to ensure high levels of customer satisfaction and repeat business.

Reporting and Documentation

• Prepare and maintain accurate reports on client activities, loan portfolio status, and other relevant metrics.
• Document client interactions and maintain comprehensive client profiles for future reference.
• Ensure compliance with internal policies, regulatory requirements, and industry best practices.

Collaboration and Coordination

• Work closely with various departments (e.g., credit, risk, and operations) to deliver seamless services to clients.
• Provide training and guidance to junior team members when necessary.
• Assist in organizing and participating in client events, product launches, and promotional activities.

Risk Management and Compliance

• Conduct regular risk assessments of client portfolios to ensure they meet the bank’s standards.
• Ensure that all loan agreements and client interactions comply with legal, regulatory, and organizational policies.
• Identify opportunities to improve risk management procedures and contribute to continuous improvement.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree in a Business-related field (e.g., Finance, Banking, Economics, Business Administration)
• Minimum of 5 years of experience as a Relationship Manager, preferably in a Microfinance, SACCO, or banking environment
• Proven experience in managing loan portfolios, handling loan applications, and ensuring clients’ financial needs are met
• Strong interpersonal and communication skills with the ability to build trust and rapport with clients
• Excellent negotiation and problem-solving skills
• Ability to manage multiple client accounts simultaneously while ensuring high standards of customer service

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on This email address is being protected from spambots. You need JavaScript enabled to view it.
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.