JOB TITLE

 

LODGE MANAGER

NATURE OF JOB

FULL TIME

INDUSTRY

HOSPITALITY

SALARY

KSHS.350,000

JOB LOCATION

SAMBURU

 

DUTIES AND RESPONSIBILITIES

Operations Management:

  • Oversee the daily operations of the lodge, including guest services, food and beverage operations, housekeeping, and maintenance.
  • Ensure all areas of the lodge are maintained to the highest standards of cleanliness, safety, and comfort.
  • Develop and implement operational policies and procedures to streamline processes and improve efficiency.

Guest Experience Management:

  • Ensure exceptional service standards for all guests, handling requests and complaints promptly and professionally.
  • Manage guest reservations, special requests, and personalized services.
  • Maintain a welcoming and warm atmosphere that ensures guests’ satisfaction and repeat visits.

Team Leadership and Staff Management:

  • Lead, train, and mentor a team of staff members across different departments (front desk, housekeeping, food and beverage, maintenance).
  • Schedule and manage staff shifts to ensure the lodge is adequately staffed at all times.
  • Conduct performance evaluations and provide ongoing training and development opportunities for staff.

Financial Management:

  • Monitor and control the lodge’s budget, ensuring profitability and cost-efficiency in all operations.
  • Oversee the procurement of supplies and equipment, ensuring timely ordering and minimal wastage.
  • Prepare monthly and annual reports on financial performance, operational metrics, and guest feedback.

 

Safety and Compliance:

  • Ensure the lodge complies with all local laws, regulations, and health and safety standards.
  • Manage security, emergency response protocols, and risk assessments to ensure the safety of guests and staff.
  • Supervise maintenance and upkeep of all lodge facilities to guarantee the highest safety standards.

Marketing and Promotion:

  • Collaborate with the marketing team to create and implement promotional strategies to attract guests and drive bookings.
  • Represent the lodge at events, industry meetings, and networking opportunities to enhance the lodge’s reputation and brand.

KEY REQUIREMENT SKILLS AND QUALIFICATION

  • Degree in Hospitality Management, Tourism, or a related field
  • 5+ years proven experience as a Lodge Manager or in a similar senior hospitality management role
  • Strong knowledge of hotel management software and property management systems (PMS).
  • Excellent leadership, organizational, and communication skills.
  • Ability to work independently and as part of a team.
  • Proficiency in financial and budget management.
  • Ability to handle stressful situations and high guest expectations with professionalism.

 

HOW TO APPLY

  • If you meet the above qualifications, skills and experience share CV on

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  • Interviews will be carried out on a rolling basis until the position is filled.
  • Only the shortlisted candidates will be contacted.