GENERAL HOTEL MANAGER

DUTIES AND RESPONSIBILITIES

Operational Management:

Oversee day-to-day hotel operations, ensuring smooth and efficient running of all departments, including front desk, housekeeping, food and beverage, maintenance, and guest services.
Implement and monitor standard operating procedures (SOPs) for all hotel functions to ensure consistency and quality service.
Ensure guest satisfaction by addressing complaints, requests, and special needs in a timely and professional manner.

Staff Management & Development:

Lead, train, and supervise hotel staff to ensure high levels of customer service and team productivity.
Create a positive working environment that promotes teamwork, motivation, and professional growth.
Conduct regular staff performance evaluations and provide feedback to enhance individual and team performance.
Hire, train, and onboard new staff members as required, ensuring they align with the hotel’s standards.

Financial Oversight:

Develop and manage the hotel’s budget, ensuring financial goals and targets are met.
Monitor revenue and expenses to ensure profitability and efficient use of resources.
Review financial reports, such as profit and loss statements, to track performance and implement necessary improvements.
Handle pricing strategies, room rates, and special offers to maximize revenue.

Guest Relations & Service Excellence:

Ensure an exceptional guest experience by overseeing guest services, including check-in/check-out, room cleanliness, food and beverage quality, and other amenities.
Address guest concerns and feedback promptly to resolve any issues and enhance guest satisfaction.
Implement guest retention strategies to encourage repeat visits and positive reviews.

Marketing & Promotion:

Develop and execute marketing strategies to increase the hotel’s visibility and occupancy rates.
Collaborate with local tourism agencies and businesses to promote the hotel to visitors.
Oversee online marketing efforts, including social media, websites, and booking platforms, ensuring the hotel maintains a strong online presence.

Health & Safety Compliance:

Ensure the hotel complies with local regulations, including health, safety, and sanitation standards.
Implement and monitor health and safety procedures to protect both staff and guests.
Regularly inspect the premises to ensure cleanliness, safety, and maintenance.

Facility Management:

Oversee the maintenance and upkeep of the hotel’s physical infrastructure, including guest rooms, public areas, and facilities.
Manage relationships with contractors and service providers to ensure that repairs and upgrades are completed in a timely and cost-effective manner.

Reporting & Communication:

Prepare and submit reports on hotel performance, staff efficiency, guest feedback, and financial outcomes to hotel ownership or senior management.
Maintain effective communication between departments to ensure operational needs are met.

KEY REQUIREMENT SKILLS AND QUALIFICATION

Degree in Hospitality Management or a related field.
Minimum of 6 years of experience in the hospitality industry, with at least 3 years in a managerial or leadership role.
Strong leadership and people management skills with the ability to motivate and develop staff.
Excellent communication and interpersonal skills.
Financial acumen with experience in budgeting and cost control.
In-depth knowledge of hotel operations, including front office, housekeeping, and food and beverage management.
Computer literacy with proficiency in hotel management software (e.g., Opera, Protel), Microsoft Office, and other business tools.
Ability to manage multiple tasks and handle stressful situations with professionalism.

HOW TO APPLY

If you meet the above qualifications, skills and experience press the Apply button.
Interviews will be carried out on a rolling basis until the position is filled.
Only the shortlisted candidates will be contacted.