DISPATCH CLERK

DUTIES AND RESPONSIBILITIES

Order Processing

o    Receive, review, and confirm customer orders for accuracy and completeness.

Staging and Route Preparation

o    Organize and stage goods in the dispatch area as per delivery routes to streamline loading.

o    Cross-reference staged items with invoices to ensure accuracy before dispatch.

o    Coordinate with the warehouse team to ensure all orders are staged in the correct         sequence for efficient delivery.

Inventory Coordination

o    Verify stock availability before dispatch to prevent order fulfillment issues.

o    Collaborate with warehouse teams to ensure timely picking, packing, and staging of goods.

o    Report any stock discrepancies or shortages to the appropriate department.

Documentation and Reporting

o    Maintain accurate records of all dispatched and returned goods.

o    Generate and submit daily, weekly, and monthly dispatch reports to management.

o    Ensure compliance with documentation requirements for internal and external audits.

Customer and Stakeholder Liaison

o    Communicate delivery details and requirements to customers and drivers.

o    Respond to customer inquiries regarding deliveries and resolve complaints efficiently.

o    Liaise with sales, warehouse, and customer service teams to align on dispatch priorities.

Compliance and Safety

o    Ensure dispatch activities adhere to company policies.

o    Promote and maintain safe practices for staging, loading, unloading.

Problem-Solving and Issue Resolution

o    Identify and resolve issues such as delivery delays, lost goods, or incorrect dispatch.

o    Implement corrective measures to avoid recurring dispatch challenges.

Support and Team Collaboration

o    Provide suggestions for improving dispatch and staging processes for efficiency.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Certificate/Diploma Supply Chain Management or related fields.
• 1-3 years in a Warehouse management, dispatch, or similar role preferred.
• Excellent organizational and multitasking skills.
• Ability to work under pressure and meet tight deadlines.
• Proficient in MS Office and data entry.

HOW TO APPLY

• If you meet the above qualifications, skills and experience press the Apply button.
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.

APPLY