DEBT COLLECTION AGENTS ( 5 POSITIONS)

DUTIES AND RESPONSIBILITIES

• Debt Recovery: Contact customers through calls, emails, and in-person meetings to collect overdue payments and follow up on pending dues.
• Negotiation & Resolution: Assess the customer’s ability to repay and negotiate feasible repayment plans, ensuring both the customer’s needs and the company’s interests are met.
• Record Keeping: Maintain accurate and up-to-date records of all communications, agreements, and payment history using company systems.
• Customer Support: Provide exceptional customer service by addressing complaints, answering inquiries, and resolving disputes in a professional and timely manner.
• Meet Targets: Work towards achieving daily, weekly, and monthly debt collection targets and KPIs (Key Performance Indicators) set by the management team.
• Collaboration: Work closely with internal departments, especially finance and legal teams, to ensure smooth processing of payments, payment arrangements, and compliance with legal requirements.
• Reporting: Prepare regular reports on collection activity, outstanding debts, and any customer payment issues for management review.
• Compliance: Stay updated on the company’s debt collection policies and industry regulations to ensure all actions are within legal and ethical boundaries.
• Customer Retention: Maintain positive relationships with customers to encourage long-term loyalty and avoid future payment issues.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or Certificate in Customer Service, Sales, Marketing, or a related field
• Previous experience in sales or debt collection is highly preferred
• Strong negotiation skills with a proven ability to close deals
• Excellent communication skills (both verbal and written)
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Proficiency in using computers and various office software applications

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on This email address is being protected from spambots. You need JavaScript enabled to view it.
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.