DUTIES AND RESPONSIBILITIES

• Develop, update, and maintain comprehensive training content tailored to the needs of the Call Centre team.
• Conduct 2 training sessions per week to enhance call handling skills, product knowledge, customer service techniques, and problem-solving abilities.
• Evaluate individual and team performance to identify training needs and recommend appropriate development interventions.
• Provide coaching and feedback to Call Centre agents to ensure they meet performance targets.
• Design engaging, interactive training methods to maximize learning and retention.
• Monitor and assess the effectiveness of training programs and make improvements where necessary.
• Ensure training materials comply with the company’s policies and procedures.
• Collaborate with management to align training with company goals and call centre KPIs.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Bachelor’s Degree in a relevant Business field.
• 2-5 years of experience as a Call Centre Trainer, with proven expertise in developing and delivering training content.
• Excellent communication, coaching, and presentation skills.
• Strong organizational skills and ability to manage multiple training sessions and updates.
• Proficiency in modern training tools and platforms.
• Ability to assess agent performance and tailor training accordingly.

HOW TO APPLY

• If you meet the above qualifications, skills and experience send CV to This email address is being protected from spambots. You need JavaScript enabled to view it.
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.

DUTIES AND RESPONSIBILITIES

• Develop, implement, and maintain health and safety policies in compliance with local regulations and industry best practices.
• Conduct regular HSE audits to identify potential hazards and recommend corrective measures.
• Ensure all employees adhere to company safety standards and practices, including the proper use of PPE (Personal Protective Equipment).
• Investigate workplace incidents and accidents, prepare reports, and implement preventive measures.
• Coordinate and manage WIBA (Work Injury Benefits Act) claims and procedures.
• Deliver HSE training and workshops to employees on safe work practices and emergency procedures.
• Monitor compliance with health, safety, and environmental regulations in the manufacturing setup.
• Collaborate with the management team to address HSE concerns and improve safety measures.
• Maintain up-to-date records of all safety inspections, audits, and incidents.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree or Diploma in Occupational Health and Safety, Environmental Science, or a related field.
• Strong understanding of health and safety regulations in a manufacturing environment.
• Experience with WIBA claims procedures.
• Ability to conduct comprehensive HSE audits and develop action plans.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Certification in First Aid or Fire Safety (preferred but not mandatory).

HOW TO APPLY

• If you meet the above qualifications, skills and experience send CV to This email address is being protected from spambots. You need JavaScript enabled to view it.
• Interviews will be carried out on a rolling basis until the position is filled.

Only the shortlisted candidates will be contacted

DUTIES AND RESPONSIBILITIES

Customer Management:

• Conduct virtual and in-person meetings with clients to discuss their needs and showcase products.
• Negotiate contracts and packages to secure sales and foster long-term relationships.
• Demonstrate and present products effectively to potential and existing customers.
• Address customer questions, inquiries, and complaints with professionalism and promptness.
• Prepare and send detailed quotes and proposals tailored to customer requirements.
• Reach out to potential and existing customers through phone, email, and face-to-face interactions.
• Attend trade exhibitions, conferences, and meetings to network and promote products.
• Act as the primary liaison to ensure timely and effective responses to client needs.

Market Development:

• Perform market research to identify new selling opportunities and assess customer needs.
• Generate new business leads and establish connections with potential clients.
• Schedule and conduct meetings with potential clients, addressing their needs and concerns.

Budget and KPIs:

• Review and analyze net sales performance to ensure targets are met.
• Maintain accurate records of sales transactions, debt collection, and outstanding debts.

Competitor Analysis:

• Research and generate leads through competitor analysis.
• Develop and execute sales strategies, monitor results, and adjust tactics as needed.
• Conduct competitive analysis to evaluate competitors' products or services in terms of features, benefits, quality, pricing, and customer reviews.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree or Diploma in a Business related course
• 3-5 years experience in sales, promotions and advertising in a manufacturing or FMCG set up
• Possess a valid driving license
• Ability to handle customer inquiries and resolve issues effectively.
• Proficiency in conducting market research and competitive analysis.

HOW TO APPLY

• If you meet the above qualifications, skills and experience send CV to This email address is being protected from spambots. You need JavaScript enabled to view it.
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.