JOB TITLE

 

TOUR CONSULTANT

NATURE OF JOB

FULL TIME

INDUSTRY

TRAVEL & TOURISM

SALARY

KSHS.30,000 PLUS COMMISSIONS

JOB LOCATION

ALONG NGONG ROAD

 

DUTIES AND RESPONSIBILITIES

Travel Planning & Itinerary Management

  • Research and design customized travel itineraries that match clients’ preferences, budgets, and schedules.
  • Provide expert recommendations on destinations, activities, accommodations, and transportation.
  • Coordinate multi-destination trips, ensuring smooth logistics and time management.
  • Keep up to date with travel regulations, visa requirements, and local protocols where applicable.

Client Relationship Management

  • Respond promptly and professionally to client inquiries via phone, email, and in-person meetings.
  • Handle client concerns, complaints, or last-minute changes to ensure a high level of satisfaction.
  • Maintain strong relationships to encourage repeat business and referrals.

Sales & Marketing Support

  • Promote and sell tour packages, holiday specials, and add-on services.
  • Assist in marketing campaigns, including social media promotion, events, and collaborations with partners.
  • Track sales leads, follow up with potential clients, and achieve or exceed sales targets.

Booking & Travel Logistics

  • Manage all aspects of travel arrangements including flight bookings, hotel reservations, transport, and activities.
  • Liaise with travel suppliers, tour operators, and local vendors to confirm services.
  • Prepare accurate travel documents, confirmations, and itineraries for clients.

Administrative Duties

  • Maintain comprehensive records of bookings, client preferences, and payments.
  • Prepare reports on sales performance, client feedback, and trends in the travel industry.
  • Assist in budgeting and cost management for group tours or corporate travel.

KEY REQUIREMENT SKILLS AND QUALIFICATION

  • Minimum of 3 years’ experience in a busy travel or tours company
  • Proven experience in itinerary planning, tour management, and customer service
  • Strong knowledge of travel destinations, airlines, accommodation, and visa processes
  • Excellent communication, interpersonal, and negotiation skills
  • Ability to work independently and as part of a team in a fast-paced environment
  • Proficiency in Microsoft Office and travel booking software

 

HOW TO APPLY

  • If you meet the above qualifications, skills and experience share CV on This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Interviews will be carried out on a rolling basis until the position is filled.

Only the shortlisted candidates will be contacted