SALES AND OPERATIONS MANAGER

DUTIES AND RESPONSIBILITIES

Sales Growth & Conversion Optimization

• Implement and improve structured follow-up processes for inbound leads.
• Develop and refine telesales scripts to increase customer engagement and conversion.
• Monitor and analyze sales inquiries, ensuring all potential customers are engaged and converted.
• Train and guide the sales team to improve closing techniques.

Customer Engagement & Follow-ups

• Develop strategies to enhance customer communication and satisfaction.
• Establish an effective CRM system to manage inquiries, follow-ups, and sales pipelines.
• Ensure timely responses to customer inquiries across all platforms (email, phone, website, social media).

Operations & Team Management

• Oversee the sales and customer service team, setting performance targets and ensuring accountability.
• Provide training and mentorship to improve team efficiency.
• Ensure smooth day-to-day operations, including order management and fulfillment.

Business Expansion & Market Growth

• Identify new business opportunities, partnerships, and market segments.
• Develop strategies for acquiring and retaining customers.
• Work closely with marketing and logistics teams to optimize sales and delivery operations.

 Reporting & Performance Analysis

• Track and analyze sales data to measure conversion rates and team performance.
• Prepare weekly and monthly reports with key sales metrics and insights.
• Use data-driven insights to refine business strategies and decision-making.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree in marketing or related
• 3+ years of experience in sales, business development, or operations management
• Proven track record in telesales, customer conversion, and team management
• Strong leadership skills with experience in training and mentoring teams
• Excellent communication, negotiation, and problem-solving abilities
• Proficiency in CRM tools, sales tracking software, and Microsoft Office Suite
• Ability to work in a fast-paced, target-driven environment
• Passion for e-commerce and business growth

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on This email address is being protected from spambots. You need JavaScript enabled to view it.
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.