JOB TITLE

 

RESTAURANT SUPERVISOR

NATURE OF JOB

FULL TIME

INDUSTRY

HOSPITALITY

SALARY

KSHS. 35,000

JOB LOCATION

WESTLANDS

 

DUTIES AND RESPONSIBILITIES

Operations & Service Management

  • Oversee day-to-day operations of the restaurant to ensure smooth and efficient service.
  • Supervise service staff to maintain consistency and high-quality guest experiences.
  • Ensure all staff adhere to company policies, service standards, and hygiene protocols.
  • Manage dining room ambiance, including cleanliness, music, lighting, and overall guest comfort.
  • Handle customer inquiries, complaints, and special requests professionally and promptly.

Staff Management

  • Lead, train, and motivate the service team to ensure exceptional service delivery.
  • Monitor staff performance and provide ongoing coaching and feedback.
  • Prepare daily shift schedules and assign tasks to staff.
  • Conduct pre-shift briefings and ensure team readiness before service.

Menu & Beverage Knowledge

  • Maintain expert knowledge of the restaurant’s menu with a strong emphasis on continental cuisine.
  • Possess a thorough understanding of alcoholic beverages, including wine pairing, spirits, and cocktail presentation.
  • Assist guests with menu selections and make recommendations based on their preferences.

Inventory & Supplies

  • Monitor stock levels of restaurant supplies and beverages.
  • Coordinate with purchasing and kitchen teams to ensure availability of items.
  • Assist in conducting regular inventory checks and stock takes.

Financial Oversight

  • Support in daily cash handling, billing, and end-of-day reports.
  • Minimize wastage and optimize resources to ensure cost control.

KEY REQUIREMENT SKILLS AND QUALIFICATION

  • Diploma or certificate in Hotel Management, Food & Beverage Service, or related field is an added advantage
  • Minimum 2 years’ experience as a Restaurant Supervisor or similar role in a fine dining environment
  • Proven leadership abilities with excellent interpersonal and communication skills
  • In-depth knowledge of continental cuisine and alcoholic beverages
  • Strong customer service orientation with the ability to resolve issues quickly and effectively
  • High level of personal grooming and professional appearance
  • Ability to work flexible hours, including evenings, weekends, and holidays

 

 

HOW TO APPLY

  • If you meet the above qualifications, skills and experience share CV on This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Interviews will be carried out on a rolling basis until the position is filled.
  • Only the shortlisted candidates will be contacted.