OPERATIONS MANAGER – (HOUSEKEEPING & UNIT OPERATIONS)

JOB SUMMARY

The Operations Manager will be overseeing housekeeping operations, monitoring cleaners, inspecting units and rooms, managing inventory, and working closely with the reservations/guest services team to coordinate guest needs and ensure unit readiness.

DUTIES AND RESPONSIBILITIES

 Operations, Housekeeping & Unit Oversight

• Monitor and supervise cleaning staff and external cleaners to ensure quality,

efficiency, and adherence to company standards.

• Conduct regular inspections of units and rooms before guest check-in and

after check-out.

• Ensure all units are guest-ready, clean, stocked, and properly maintained.
• Identify and report maintenance issues; coordinate with maintenance/vendors for timely resolution.

Inventory & Asset Management

• Maintain accurate inventory of unit supplies, linens, amenities, and cleaning

materials.

• Track usage, minimize loss, and place restock orders as needed.
• Ensure proper storage, labeling, and organization of inventory across units.

Quality Control & Standards

• Implement and enforce cleaning checklists and operational SOPs.
• Address performance gaps through coaching, feedback, and corrective

actions.

• Continuously improve processes to enhance efficiency and guest satisfaction.

Reporting & Administration

• Maintain inspection reports, cleaning logs, and inventory records.
• Provide regular updates on unit status, staff performance, and operational

issues.

• Assist with scheduling cleaners based on occupancy and forecasted demand.

Team Coordination & Communication

• Work closely with the Reservations team to coordinate guest needs, special

requests, and scheduling changes.

• Ensure clear communication regarding check-ins, check-outs, early arrivals,

late departures, and special cleaning requirements.

• Support issue resolution related to guest complaints, cleanliness concerns, or

operational delays.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree or Diploma in Housekeeping, Hospitality Management, Hotel Management or a related field
• Minimum 2 years’ experience in housekeeping in a hotel/related background with at least 2 years in a supervision role
• Experience supervising staff and managing day-to-day operations.
• Strong Leadership, communication and problem-solving skills
• Excellent attention to detail and ability to multitask
• Knowledge of housekeeping procedures, chemicals and equipment
• Ability to work flexibly , including weekends and holidays

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on This email address is being protected from spambots. You need JavaScript enabled to view it.
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.