JOB TITLE |
OPERATIONS MANAGER-HOSPITAL |
NATURE OF JOB |
FULL TIME |
INDUSTRY |
HEALTHCARE |
SALARY |
OPEN (COMMENSURATE WITH EXPERIENCE) |
JOB LOCATION |
EMBU |
DUTIES AND RESPONSIBILITIES
Operational Leadership & Strategic Planning
- Oversee the day-to-day functioning of hospital operations, including logistics, staffing, facility readiness, patient flow, and inventory management.
- Design and implement operational strategies and frameworks aligned with the hospital's long-term objectives.
- Establish and monitor Key Performance Indicators (KPIs) to evaluate operational efficiency and service delivery.
- Drive innovation and process improvements to enhance service quality and patient experience.
Policy Development, Implementation & Compliance
- Lead the development, documentation, and enforcement of hospital policies, Standard Operating Procedures (SOPs), and operational protocols.
- Ensure compliance with Ministry of Health (MOH) regulations, accreditation requirements, and all relevant legal or institutional standards.
- Coordinate and prepare for internal and external audits, inspections, and accreditation exercises (e.g., Safecare, ISO standards).
Human Resources & Staff Performance Management
- Supervise core Human Resource (HR) functions, including recruitment, onboarding, attendance monitoring, and staff scheduling.
- Oversee performance evaluation systems, handle employee grievances, and lead training and development programs.
- Foster a positive, accountable work culture that encourages continuous improvement, staff motivation, and professional development.
Business Development & Strategic Reporting
- Collaborate with leadership to identify and execute service expansion opportunities and business growth strategies.
- Build and maintain relationships with key stakeholders, including vendors, partners, and government agencies.
- Generate and present timely reports (daily, weekly, monthly, and annual) through the Management Information System (MIS) to guide strategic decision-making.
- Analyze trends and recommend actionable insights to improve operational performance.
Financial Oversight & Resource Optimization
- Manage departmental budgets, authorize expenditures, and implement cost-control initiatives across hospital departments.
- Oversee procurement processes, including supplier selection, stock level monitoring, and resource allocation.
- Identify and eliminate inefficiencies to reduce wastage, control overhead costs, and improve overall financial performance of hospital operations.
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Degree in Healthcare Administration, Hospital Management, or a related field.
- A Diploma in a medical-related discipline (e.g., Nursing, Clinical Medicine, or Laboratory Sciences) is required to ensure understanding of clinical workflows.
- Minimum of 2 years’ experience in a healthcare facility (Level 4 or higher), with significant responsibility in operations or hospital administration.
- Demonstrated experience in policy development, strategic planning, staff supervision, KPI setting, and MIS reporting.
- Previous exposure to business development and enforcing compliance with healthcare standards is highly desirable.
HOW TO APPLY
- If you meet the above qualifications, skills and experience share CV on
This email address is being protected from spambots. You need JavaScript enabled to view it. - Interviews will be carried out on a rolling basis until the position is filled.
- Only the shortlisted candidates will be contacted.