JOB TITLE

 

ICT SUPPORT ASSISTANT

NATURE OF JOB

FULL TIME

INDUSTRY

 

SALARY

KSHS. 25,000-30,000

JOB LOCATION

KIKUYU

 

DUTIES AND RESPONSIBILITIES

  • Provide timely technical support to clients and internal teams, resolving hardware, software, and network issues.
  • Install, configure, and maintain computer systems, printers, and other IT equipment.
  • Assist with software updates, backups, and system maintenance.
  • Respond to support requests through email, phone, or in person, and document all issues.
  • Train end-users on basic software and hardware functionalities.
  • Maintain accurate logs of system performance, issues, and resolutions.
  • Ensure adherence to IT policies and procedures.
  • Escalate complex issues to senior IT staff when necessary.

 

KEY REQUIREMENT SKILLS AND QUALIFICATION

  • Degree or Diploma in ICT or a related field.
  • 1-2 years of experience in an ICT support role handling technical issues with clients.
  • Strong knowledge of operating systems (Windows, MacOS, etc.) and common software applications.
  • Familiarity with basic networking concepts (LAN, WAN, VPN).
  • Good communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Problem-solving skills with a customer-focused approach.

 

HOW TO APPLY

  • If you meet the above qualifications, skills and experience send CV to This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Interviews will be carried out on a rolling basis until the position is filled.

Only the shortlisted candidates will be contacted