DEBT COLLECTION AGENTS (5 POSITIONS)

DUTIES AND RESPONSIBILITIES

• Contact customers with overdue accounts via phone, email, or in-person visits.
• Negotiate repayment plans that align with company policies and client capacity.
• Update account information and payment statuses in the database.
• Maintain accurate records of communications and follow-up activities.
• Achieve daily, weekly, and monthly collection targets.
• Address customer queries and provide appropriate solutions.
• Escalate unresolved cases to supervisors for further action.
• Maintain confidentiality and adhere to data protection regulations.
• Provide feedback on customer challenges or recurring issues to the management.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Certificate or Diploma in Customer Service, Sales and Marketing, or a related field
• Proven experience in sales, customer service, or debt collection is highly desirable.
• Excellent verbal and written communication skills in English and Swahili.
• Strong negotiation and persuasion skills.
• Ability to remain calm and professional under pressure.
• Good computer literacy and experience with CRM or collection software is an added advantage.
• High level of integrity, reliability, and attention to detail.

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on This email address is being protected from spambots. You need JavaScript enabled to view it.
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.