ASSISTANT IT MANAGER

DUTIES AND RESPONSIBILITIES

• Assist in the configuration, maintenance, and monitoring of networks, servers, and databases to ensure smooth operations.
• Regularly check system performance to identify potential issues before they arise, ensuring minimal downtime for e-commerce platforms.
• Ensure the IT infrastructure is scalable and adaptable to meet the growing demands of the business.
• Collaborate with the e-commerce team to ensure website functionality, speed, and reliability are optimized to provide the best user experience.
• Implement and manage updates to the platform, troubleshooting and resolving any technical issues that may affect sales or customer engagement.
• Develop and maintain integrations with third-party applications and systems, such as payment gateways, inventory management software, and CRM systems.
• Assist in the design, implementation, and monitoring of security measures to safeguard company data and systems from cyber threats.
• Ensure that all security protocols and compliance measures (such as GDPR or other applicable data protection laws) are adhered to.
• Manage backup and disaster recovery procedures, ensuring the company can recover quickly from any IT disruptions.
• Provide timely and effective technical support to employees across departments, helping them troubleshoot issues related to hardware, software, and network connectivity.
• Set up and maintain staff workstations, ensuring that all devices are running effectively and are properly secured.
• Coordinate with third-party vendors for specialized IT services when necessary.
• Work with the IT Manager to plan and execute IT-related projects, such as infrastructure upgrades, software installations, or the implementation of new technologies.
• Manage timelines, resources, and stakeholders to ensure projects are completed on time and within budget.
• Maintain detailed project documentation, including progress reports and post-implementation reviews.
• Proactively seek out ways to improve current IT processes, systems, and workflows to better support business goals.
• Stay up to date with the latest industry trends and emerging technologies, recommending and implementing relevant solutions.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree in Computer Science, Information Technology, or a related discipline.
• Minimum of 3 years’ experience in an IT management or assistant role, with a strong focus on e-commerce environments.
• Proven experience in managing and troubleshooting IT infrastructure, including networks, servers, and databases.
• Hands-on experience with e-commerce platforms, preferably in system administration and platform optimization.
• Familiarity with security best practices, data protection regulations, and disaster recovery planning.

HOW TO APPLY

• If you meet the above qualifications, skills and experience send CV to This email address is being protected from spambots. You need JavaScript enabled to view it.
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.