What is ESS- Employee Satisfaction Survey is a strategy designed to boost employee engagement, motivation and which can lead to increased productivity of staffs. It is a way of gauging employees’ happiness with their job and company systems, work processes, policies and culture. The purpose of the employee satisfaction survey is to provide actionable data to improve the employee experience in the company. An employee satisfaction survey can include various answer types, such as checkbox, rating scales, and open-ended answers.

Are you looking for company in Nairobi, Kenya that can conduct a comprehensive Employee Satisfaction Survey for your company? At Brites Management, we have undertaken similar assignments with our clients and helped companies resolve gaps in the HR Department and make necessary improvement to improve their employee satisfaction.  Employee satisfaction is a key driver of productivity, retention and overall organizational success. Conducting an Employee Satisfaction Survey provides valuable insights into the workforce's morale, engagement levels and areas of improvement.

2. OBJECTIVES

The primary objectives of the Employee Satisfaction Survey are:

1. To Assess Employee Satisfaction:

Understand employee perceptions regarding their work environment, management, and overall job satisfaction.

1. To Identify Improvement Areas:

Identify key areas where the organization can improve to enhance employee satisfaction and retention.

1. Develop Actionable Insights:

Provide management with data-driven insights to make informed decisions on employee engagement strategies.

1. To gauge the effectiveness of current HR policies and practices.

BENEFITS OF CONDUCTING EMPLOYEE SATISFACTION SURVEY TO A COMPANY

• Employee satisfaction  survey will allow the management to identify the issues affecting the company’s internal environment and employees
•  Find appropriate solutions to eliminate those problems and introduce new improvements that benefit most people in the organization, thus being aware of potential growth opportunities within the organization.
• A cost-effective portal for feedback from staffs
• Will create opportunity for follow-up and discussion
• Help understand each individual staffs needs
• Identify employees’ grievances
• See how satisfaction changes over time
• Understand key areas of improvement
• Quantify drivers to employee retention
• See how feedback varies across departments
• Assess satisfaction with management
• Improves internal communication
• Identify improvement areas in the organization
• A driver for cultural change in the organization
• Improves mental health in the workplace
• Create a positive work environment and staff retention

SCOPE OF WORK

A questionnaire will be used to measure the contentment level of personnel regarding the various components of their job.The Employee Satisfaction Survey will cover the following areas:

• Work Environment: Physical and cultural aspects of the workplace.
• Management: Leadership effectiveness and employee relations.
• Career Development: Opportunities for growth and development.
• Compensation and Benefits: Satisfaction with pay, benefits, and rewards.
• Work-Life Balance: Employees' ability to balance work and personal life.
• Overall, Job Satisfaction: General contentment with their role and the organization.

4. Survey Methodology

4.1 Survey Design

• Questionnaire Development: The survey will include a mix of quantitative and qualitative questions covering key satisfaction dimensions such as job role, work environment, leadership, compensation and career opportunities.
• Survey Format: The survey will be conducted online using a secure and user-friendly platform. Paper-based options can be made available for employees with limited digital access.
• Anonymity and Confidentiality: To ensure honest feedback, the survey will be conducted anonymously, and individual responses will be kept confidential.

4.2 Survey Administration

• Pre-Survey Communication: An internal communication plan will be developed to inform employees about the survey's purpose, importance, and instructions on how to participate.
• Survey Distribution: The survey link will be distributed via email, with reminders sent to encourage participation.
• Survey Duration: The survey will remain open for three weeks to allow ample time for participation.

4.3 Data Analysis

• Data Collection: Responses will be collected and securely stored for analysis.
• Data Analysis: Quantitative data will be analyzed using statistical methods to identify trends and patterns. Qualitative responses will be categorized and summarized.
• Reporting: A comprehensive report will be generated, highlighting key findings, trends, and actionable recommendations.

5. DELIVERABLES

• Survey Questionnaire: A well-structured questionnaire covering all relevant aspects of employee satisfaction.
• Participation Reports: Regular updates on survey participation rates.
• Final Report: A detailed report with insights, analysis, and recommendations.
• Presentation of Findings: A presentation to the leadership team summarizing the key findings and suggested actions to be presented both in hard and soft copy.

6. Timeline

The project may take between 2-5 weeks depending with the number of staffs to be surveyed andwill be completed with the following key milestones:

•  Survey design and approval
•  Survey distribution and data collection begins
•  Data collection ends
•  Data analysis and report preparation
•  Presentation of findings and recommendations

OUTCOMES

Brites Management Consultants will undertake the assignments and give a comprehensive report with findings and recommendations on improvement areas to facilitate in decision making. A very comprehensive report will be compiled with the recommended action plans.

CONSULTANCY VALUE

In line with the project depth and scope and the consultant’s role in undertaking the Employee satisfaction survey. It is our commitment as Brites Management team to deliver our mandate as per the specified needs. We endeavor to engage the right resources and consultants towards delivering the very best and realizing value for money for our esteemed client. If looking for a company to conduct Employee/ Staff Satisfaction Survey in Nairobi and Kenya in General;Brites Management is one of the best companies in Kenya to offer Employee Satisfaction survey with minimal timelines and seasoned HR Consultants.