JOB TITLE

 

SUPERVISOR (AIRBNB OPERATIONS)

NATURE OF JOB

FULL TIME

INDUSTRY

HOSPITALITY

SALARY

KSHS.30,000

JOB LOCATION

UPPER HILL

 

DUTIES AND RESPONSIBILITIES

Operational Support & Coordination:

  • Assist in managing property operations, including guest check-ins/check-outs, cleaning schedules, and maintenance requests.
  • Coordinate with cleaning and maintenance teams to ensure timely and efficient service delivery.
  • Maintain accurate records of property maintenance and inventory.

Guest Communication & Support:

  • Respond to guest inquiries and resolve issues promptly and professionally.
  • Provide exceptional guest support, ensuring a seamless and enjoyable stay.
  • Proactively address guest feedback and escalate issues as needed.

Property Inspections & Quality Control:

  • Conduct regular property inspections to ensure cleanliness, maintenance, and adherence to company standards.
  • Identify and report any maintenance or repair needs.
  • Ensure properties are well-stocked with necessary supplies and amenities.

Inventory Management & Procurement:

  • Manage and maintain inventory of supplies and amenities.
  • Place orders for necessary supplies and ensure timely delivery.
  • Assist in the control of costs related to supplies.

Team Support & Collaboration:

  • Assist in training and onboarding new team members.
  • Provide support to cleaning and maintenance teams as needed.
  • Collaborate with the General Manager to ensure smooth operations.

 

 

Problem Resolution & Reporting:

  • Address and resolve guest complaints and operational issues effectively.
  • Maintain accurate records and provide regular updates to the General Manager.
  • Assist the General Manager with lead generation and client communication.

KEY REQUIREMENT SKILLS AND QUALIFICATION

  • Diploma or degree in Hospitality Management or a related field
  • 2+ years of experience in hospitality, property management, or vacation rentals.
  • Strong communication and interpersonal skills
  • Excellent organizational and time-management abilities
  • Knowledge of standard hospitality practices
  • Ability to use basic computer programs and apps

 

HOW TO APPLY

  • If you meet the above qualifications, skills and experience share CV on

This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Interviews will be carried out on a rolling basis until the position is filled.
  • Only the shortlisted candidates will be contacted.