This training is meant for everyone in the company as most employees receive phone calls and talk to customers or suppliers. The training will equip you with telephone skills necessary to handle most tasks. The modern day company is changing with most business being done and closed on phone. This training will teach you how to deal with customers on phone, courtesy texting and chatting. Telephone communication is a two-way communication and listening as well as non-verbal cues are equally crucial. Telephone is an important communication tool in a company and basic telephone skills are imperative to the success of a business.
This training has self-explanatory PowerPoint presentation and an easy to understand training manual. You will also receive a simulation animation video.
You can request for a trainer to explain and clarify difficult areas via Skype/ phone or WhatsApp