JOB SUMMARY

The Senior HR Officer will play a pivotal role in overseeing all HR functions, ensuring the smooth operation of HR processes, and supporting the company’s strategic objectives. You will be responsible for managing a diverse team of over 400 employees, providing expert HR advice, and implementing HR strategies that align with the company’s goals..

DUTIES AND RESPONSIBILITIES

·         Develop and implement HR strategies that support the company's objectives.

·         Partner with senior management to align HR initiatives with overall business goals.

·         Monitor and analyze HR metrics to identify trends and make data-driven decisions.

·         Manage and resolve complex employee relations issues, ensuring fair and consistent application of policies.

·         Conduct investigations into employee grievances, disciplinary actions, and terminations.

·         Foster a positive workplace environment and maintain high levels of employee engagement.

·         Oversee the recruitment and selection process to attract top talent.

·         Implement effective onboarding programs to ensure smooth integration of new hires.

·         Develop and execute employee development and retention programs.

·         Design and implement performance management systems that enhance productivity and employee performance.

·         Provide guidance and support to managers on performance appraisals and feedback.

·         Address performance issues and develop corrective action plans as necessary.

·         Ensure compliance with all labor laws, regulations, and company policies.

·         Update and maintain HR policies and procedures to reflect changes in legislation and best practices.

·         Conduct regular audits to ensure adherence to HR policies and procedures.

·         Identify training needs and coordinate training programs to support employee growth and development.

·         Evaluate the effectiveness of training programs and make improvements as needed.

·         Promote a culture of continuous learning and development.

·         Oversee the maintenance of accurate HR records and documentation.

·         Manage HRIS and ensure data integrity and confidentiality.

·         Prepare and present HR reports and analytics to senior management.

·         Manage the administration of employee benefits programs, including health insurance, retirement plans, and other perks.

·         Conduct compensation analysis and recommend adjustments to ensure competitive and equitable pay practices.

KEY REQUIREMENT SKILLS AND QUALIFICATION

·         Bachelor’s Degree or Master’s Degree in Human Resources, Business Administration, or a related field.

·         Minimum of 5 years of experience in a busy HR department as an HR Generalist.

·         Proven experience managing a workforce of over 400 employees.

·         Experience in the fintech sector, call centers, BPOs, or similar fast-paced industries is highly desirable.

·         In-depth knowledge of employment laws, regulations, and HR best practices.

·         Strong interpersonal and communication skills, with the ability to interact effectively with employees at all levels.

·         Excellent problem-solving and decision-making abilities.

·         Proficiency in HR software and systems.

HOW TO APPLY

·         If you meet the above qualifications, skills and experience send CV to This email address is being protected from spambots. You need JavaScript enabled to view it.

·         Interviews will be carried out on a rolling basis until the position is filled.

·         Only the shortlisted candidates will be contacted.